Stephanie Cully: How To Lead with Empathy, The Story of an Open-Minded Scrum Product Owner

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

The Great Product Owner: Leading with Empathy, The Story of an Open-Minded PO

In this episode, Stephanie discusses her experience with an exceptional Product Owner (PO) who, despite having no prior experience in Agile and Scrum, demonstrated a remarkable willingness to learn and adapt. The PO's approach was characterized by asking questions, seeking help, and engaging in training sessions to better understand Agile practices. This openness extended to discussions about customer pain points and the user journey, contributing significantly to the team's ability to deliver effectively. The PO's caring attitude towards the team and flexibility in adapting to the developers' needs further exemplified the qualities of a great PO.

The Bad Product Owner: Addressing the Root Causes of an Absent PO

In this segment, Stephanie shares an experience with a Product Owner (PO) who was essentially absent, leaving a Business Analyst (BA) to handle product prioritization. The BA inadvertently compounded the issue by taking on the PO's responsibilities instead of addressing the root cause together with the team and the PO. Stephanie intervened to emphasize the importance of understanding why the PO was unavailable, revealing that the PO was overwhelmed with multiple roles. Through facilitating direct conversations among the BA, developers, and stakeholders, Stephanie highlighted the need for clear roles and effective time management in agile teams.
If you are facing a similar situation, where the PO is mostly absent, you may want to review our Sprint Checklist, which helps you have a coaching conversation with the PO, and define clear expectations about participation in the work with the team.

 

[IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

 

About Stephanie Cully

Stephanie Cully is a Scrum Master, and CEO of Scrum Life Consulting. Stephanie founded Scrum Life with a mission to help Scrum Masters overcome self-doubt and land the role.

You can link with Stephanie Cully on LinkedIn.