What's Next! with Tiffani Bova
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Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m reflecting on a great conversation with Steve Blank, a career entrepreneur and academic. Steve is a Silicon Valley entrepreneur in eight startups over two decades with four IPOs, and currently, he is an academic teaching at Stanford, Berkeley, Columbia, and NYU. Steve is also the author of The Four Steps to the Epiphany, which is credited with launching the Lean Startup Movement and the best-selling book The Startup Owner's Manual. Steve has been named to Thinkers50 top management thinkers, and recognized by the Harvard Business Review as one of 12 Masters of Innovation. He is also a senior fellow for Entrepreneurship at Columbia University. THIS EPISODE IS PERFECT FOR… startups or those who want to be more innovative. TODAY’S MAIN MESSAGE… Steve begins our conversation by reminding us what a startup truly is: a temporary organization designed to search for and find a repeatable and scalable business model or repeatable and scalable sales model. Many times, startups are pressured to act like big companies, and established companies are encouraged to think like a startup. But the two are very different and deserve to be treated as such. Those caught between those two is what Steve calls “the frozen middle.” IF YOU WANT TO BE MORE AGILE IN YOUR COMPANY… step back and start by determining if you are an entrepreneur or an innovator. An innovator is the idea person who needs help with the physical work or with the business process. Whereas an entrepreneur is someone who knows how to make things happen. Steve opines that it is rare to have both skills. IF YOU’RE AN ENTREPRENEUR… get comfortable with chaos and uncertainty. You have to be tenacious and resilient. Steve declares that if you’re an entrepreneur who is succeeding, you’re beating all the odds. WHAT I LOVE MOST… Steve’s insight around the frozen middle got me thinking about different mental models, business models, and metrics, and how complacency can leave you stranded in a no man’s land of little differentiated value. Running time: 41:25 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Steve Online Website Twitter LinkedIn
Welcome to the What's Next! Podcast with Tiffani Bova. This week I have the honor of welcoming Dr. Neha Sangwan to the show. Dr. Neha is the CEO and founder of Intuitive Intelligence, is an internal medicine physician, international speaker, and corporate communications expert. Her private practice in corporate consulting addresses the root causes of stress, miscommunication, and interpersonal conflict, often healing chronic conditions such as insomnia, anxiety, depression, and burnout. She is the author of Talk RX and Powered By Me. THIS EPISODE IS PERFECT FOR… anyone who has dealt with burnout our overwhelm and leaders who want to learn how to proactively fight against burnout in their teams. TODAY’S MAIN MESSAGE… burnout is a common feeling, sometimes so common that you might not even realize it’s happening to you. Many of us are conditioned early on to prioritize external demands and ignore the internal signals that are telling us it’s too much. This is exactly what Dr. Neha faced in her role as a physician, but it took the people around her to help her realize that she desperately needed a break. In this episode, Dr. Neha discusses how to recognize the symptoms of burnout and how to treat the root cause. WHAT I LOVE MOST… it’s not just about hitting pause on your daily obligations. Dr. Neha goes deep and looks at the mental, emotional, and social sides of burnout and how to sustainably heal those. Running Time: 32:05 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Dr. Neha Online: Website Burnout Exercises Dr. Neha’s Book: Powered by Me: From Burned Out to Fully Charged at Work and in Life
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m featuring a conversation I had with Dr. Tony Byers a while back. He is best known for leading Global Diversity and Inclusion (D&I) at Starbucks where he was responsible for developing and leading the strategic direction for D&I to drive engagement, innovation and business growth. He's an accomplished inclusion and change management specialist with 20 years of demonstrated experience leading change in large, multinational organizations. THIS EPISODE IS PERFECT FOR… people looking for more information on the power of diversity and inclusion to drive growth in business. TODAY’S MAIN MESSAGE… Tony begins our conversation by defining diversity simply as who you are (looks, background, etc). Inclusion, however, is a behavior driving people to be involved, respected, valued, and connected. In short, diversity is a noun and inclusion is a verb. These definitions not only encompass everything I (and my past guests have said all along) but is succinct, simple, and spot-on. Tony’s research found that leaders do not see the full spectrum of diversity, which results in a lack of innovation. There’s a small chance — the innovation window — when organizations can positively affect their product growth. This window lives at the top of the S-Curve when a product has peaked. How companies uncover WHAT I LOVE MOST… the distinction between “D” and “d.” Finding diversity goes beyond gender, race, ethnicity, age and other factors we cannot control. However, what we can control is our thinking styles and the ways in which we behave when working with people who are different in some way. I will continue to think about D&I as an all-encompassing term and will continue to talk about how D&I can help companies be better at growth, product development, and innovation. Running time: 33:10 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Tony Online: LinkedIn
* Welcome to the What's Next! podcast with Tiffani Bova. This week I want to revisit an insightful conversation about invitation with Dr. Linda Hill. * Dr. Linda Hill is the Wallace Brett Dohm Professor of Business Administration at the Harvard Business School and the chair of the Leadership Initiative. She is regarded as one of the top experts on leadership and is the co-author of Collective Genius: The Art and Practice of Leading Innovation and Being the Boss. Dr. Hill is also the co-founder of Paradox Strategies and the co-creator of the Innovation Quotient. She was named by Thinkers50 as one of the top 10 management thinkers in the world in 2013 and received the Thinkers50 Innovation Award in 2015. Her TED Talk, How to Manage Our Collective Creativity, has gotten more than 2 million views. * * THIS EPISODE IS PERFECT FOR… leaders and aspiring innovators. * * TODAY’S MAIN MESSAGE… there is a misconception about leadership and leading innovation. Leadership is communicating a vision and inspiring others to fulfill that vision. Leading innovation is about creating an environment for people to be willing to go down that innovation path with you. The innovation path is paved with a greater purpose to do the hard, emotional, and intellectual work of innovating. * According to Dr. Hill, here are the 3 things we know about innovation: * * 1. Innovations are not the result of individuals having ‘aha’ moments but are a result of a diverse collaboration of people. * 2. You cannot plan an innovation; it’s a messy process of discovery riddled with error. * 3. Innovations are a combination of ideas. * * If you want to lead and inspire innovation, you must have a culture where people are willing to get their hands dirty but also feel like they are part of the process. * * WHAT I LOVE MOST… this episode is a crash course in how to be a leader and lead change when you are trying to drive innovation. Yes, leading change is different from leading innovation - it’s about creating an environment to let people co-create with you. Simply, let yourself breathe and give yourself and your team time to try things. Finally, I love Dr. Hill’s idea that innovation is a voluntary act…a bottom-up journey and not the other way around. * * Running time: 38:42 * * Subscribe on iTunes * * Find Tiffani Online: * Facebook * Twitter * LinkedIn * * Find Linda Online: * TED Talk * Bio
Welcome to the What's Next! Podcast with Tiffani Bova. I'm really excited about this conversation today with two brilliant women. The first is Christiana Smith, the former president of Nike's consumer direct division, leading the company's global retail and e-commerce business. Before that, she was a senior partner at McKinsey. Christiana has been named one of the Most Influential Corporate Directors by Women, Inc. She currently leads Lovejoy Advisors, which is focused on digitally transforming consumer and retail businesses. She's joined by Grace Puma, who is the former executive vice president and COO of PepsiCo, who, before that, held senior positions with United Airlines, Kraft Foods, Motorola, and Gillette. A board member of both Organon & Co and Target, she has been ranked on the “Most Powerful Latina” list by Fortune magazine and recognized as the “Executive of the Year” by Latina Style magazine. Christiana and Grace are here to talk about their new book, Career Forward, which shows how to prioritize a career path, build professional value, and enjoy a full life both in and out of the workplace. THIS EPISODE IS PERFECT FOR… anyone who wants to expedite their leadership development and glean some lessons from those who have built successful careers. TODAY’S MAIN MESSAGE… Christiana and Grace are highly successful women in vastly different ways. However, the advice they have for rising leaders and the things that got them to where they are aren’t so different. In their new book, they create a blueprint for those looking to intentionally grow their career path. In this episode, they share some practical advice. WHAT I LOVE MOST… many leaders live by the mantra “fake it till you make it,” and while there’s some truth behind it, it’s only a positive mindset if, while you're faking it, you're committed to learning how to do it right. Running Time: 29:42 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Learn More About Grace and Christiana: Career Forward Website https://www.careerforwardbook.com/ Book: Career Forward
Welcome to the What's Next! Podcast with Tiffani Bova. This week I have the honor of welcoming Lisa Lutoff-Perlo to the show. Lisa is the Vice Chairman of External Affairs at Royal Caribbean Group. She's a high-impact leader in the travel and hospitality industry whose vision and strategy not only propelled Celebrity Cruises to achieve transformational financial results but also dramatically increase the number of women in leadership roles throughout the celebrity brand. Her passion for building extraordinary ships, creating unique experiences, and opening up the world through travel has brought recognition and countless awards to her and Celebrity Cruises. Lisa joins us to discuss her hot-off-the-presses new book, Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage. THIS EPISODE IS PERFECT FOR… anyone who wants to hear a first-hand account of how to drive transformation as a leader and foster diversity and inclusion. TODAY’S MAIN MESSAGE… in this episode, Lisa shares her leadership journey at Celebrity Cruises and lessons learned along the way. Lisa joined the company as a door-to-door salesperson and over the course of 30 years, worked her way up to becoming President and CEO of the company. Lisa reflects on her journey and shares some key lessons: __ __ WHAT I LOVE MOST… Lisa’s “mic-drop moment” when on March 8th, 2020 (International Women’s Day), a 100% female crew set sail for the first time in history. It’s a testament to how Lisa has championed those around her and used her position at Celebrity Cruises to push the organization and the industry forward. Running Time: 30:38 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Lisa Online: Website LinkedIn Lisa’s Book: Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage
Welcome to the What's Next! Podcast with Tiffani Bova. Adam Grant is a leading voice on organizational psychology and I know many of you resonate with his ideas, which is why I’m so eager to replay a conversation I had with Adam a while back. Adam is an expert on finding motivation and meaning and living more generous and creative lives. He's been recognized as one of the world's 10 Most Influential Management Thinkers and Fortune's 40 under 40. He's the author of three New York Times bestsellers: Give and Take, Originals, and Option B. Adam now hosts WorkLife, a TED original podcast after his TED talk got over 12 million views. THIS EPISODE IS PERFECT FOR… team members and team builders. TODAY’S MAIN MESSAGE… Adam’s research shows that interpersonal interactions that a difference in our success. At various points in our day, humans operate in three realms: __ __ Yes, there are grey areas, but people usually fit in one of these categories. One would think that placing a group of givers on a team would guarantee a culture of givers, but that’s not the case. Yet, when you have a team of takers, more harm is done than good. Adam believes it’s more important to screen out takers, leaving a good mix of givers and matchers. Forming teams is more than finding similarities or matching “culture fit.” Forming teams is an important skill that finds differences and diversity of thought and identifies the holes in current teams. WHAT I LOVE MOST… Adam’s work around being better teammates and better individuals in our home and work life is inspiring. He forces us to think if we are a giver, a taker, or a matcher. How are we adjusting each day to bring our best selves to our day? This is an important question to ponder and to try to implement in your life. Running time: 26:42 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Adam Online: Website Instagram
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m joined by Scott Edinger. Scott is a consultant for leading business growth and is trusted by clients in the Fortune 50 and across the globe. He has worked with CEOs and senior leaders to develop pragmatic strategies and execute approaches to drive top and bottom-line results. He's written three books. His latest, The Growth Leader, is out now and is a Wall Street Journal and USA Today bestseller. He creates positive change for clients and is recognized as an expert in the intersection of leadership, strategy, and sales. THIS EPISODE IS PERFECT FOR… anyone who wants to learn how to close the gap between the C-Suite and the sales team to create profitable growth. TODAY’S MAIN MESSAGE… sales teams are often divorced from talks about strategy, yet the sales process is where strategy is executed. It’s where everything comes to life. In fact, interactions with salespeople drive 25-53% of decisions! In this episode, Scott discusses why it’s so critical to not treat sales as an afterthought and how to effectively include it in planning. WHAT I LOVE MOST… it’s the responsibility of a leader to inspire every level of the organization, yes sales, but also product developers, marketers, finance, legal, and customer service teams, to understand the value they bring to the customer. Running Time: 28:59 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Scott Online: Website LinkedIn Scott’s Book: The Growth Leader
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m bringing back an insightful conversation with Michael Chavez that every leader can benefit from. Michael is the Global Managing Director of Duke Corporate Education, part of Duke University. He joined Duke in 2006 and held various leadership roles before becoming the CEO in 2016. Before Duke, Michael spent over five years as the founding member of a successful startup and was the Director and Senior Learning Consultant at Coca-Cola Company. Today, Michael's research focuses on how leaders can most effectively shape, institutionalize, and lead from a shared organizational purpose. THIS EPISODE IS PERFECT FOR… leaders, especially those in the middle of an organization, who want to reconnect with their own sense of purpose to inspire those around them to do the same. TODAY’S MAIN MESSAGE… leadership and purpose play an even larger role than ever within a company looking to drive change. Because of this, a new kind of leader has emerged, the “center manager,” or someone at the center of the organization, who is managing up and managing down at the same time. These center managers face tremendous tension from all over the organization that they have to navigate. Leaders are the storytellers of purpose and meaning. Purpose is what drives people to feel like they're part of something larger and more important than themselves. Michael believes, and I agree, that purpose is the stabilizing factor over initiatives or strategies that are disrupting the workforce faster than people can process the information. WHAT I LOVE MOST… purpose galvanizes and motivates people to bring their best selves every day. Leaders are the makers of meaning because they are the ones who inspire people to be more engaged, which leads to a much better workplace. Running Time: 37:25 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Michael Online: Duke Bio LinkedIn
Welcome to the What's Next! Podcast with Tiffani Bova. Today I have the privilege of welcoming Michael Bungay Stanier, otherwise known as MBS, to the show. Despite being virtual friends for a long time, we only recently had the chance to meet in person at the Thinkers50 event, where Michael won a coaching award. If you’ve never met, I’m so delighted to introduce you to Michael. He’s best known for his book The Coaching Habit, which is the bestselling book on coaching this century and is considered a classic by none other than Seth Godin. His most recent book is How to Work with (Almost) Anyone. He founded Box of Crayons, a learning and development company that has trained hundreds of thousands of managers to be more coach-like in organizations, from Microsoft to Gucci. His TEDx Talk has been viewed by more than a million people. THIS EPISODE IS PERFECT FOR… anyone who wants to approach professional relationships more actively and intentionally. TODAY’S MAIN MESSAGE… sometimes work relationships have great chemistry - you get along with your manager or team and are excited about working together. Although it’s an ideal situation, that’s rarely the case. In this episode, Michael shares his strategies for building the best possible relationships with the people you work with. WHAT I LOVE MOST… taking a step back to learn about how we and the people around us work so that together we can amplify the best of who we are and avoid the worst of who we are. Running Time: 30:28 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Michael Online: Website https://www.mbs.works/ LinkedIn Instagram Michael’s Book: How to Work with (Almost) Anyone
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m reflecting on a conversation I had with Frans Johansson a while back and want to share these valuable insights with you once again. Frans is an author, entrepreneur, and the CEO of The Medici Group. He has inspired readers worldwide with his ideas on leadership and success, innovation, and diversity. His debut book, The Medici Effect, has been called “one of the most insightful books on managing innovation.” THIS EPISODE IS PERFECT FOR… anyone looking to find ways to stimulate innovation. TODAY’S MAIN MESSAGE… there are two main themes rising around the world today: Innovation and Diversity and Inclusion. That is not by accident. If you are able to combine concepts, perspectives, and people from different backgrounds, from different industries and fields, and from different cultures, you can uncover new innovative ideas. Don’t get caught in the “we’ve always done it this way” trap or try to mimic another business model (the “Uber of X” or the AirBnB of Y”). Use your talents and ambition to try something new. Keep producing. Put out another product if the first one fails. Keep going. WHAT I LOVE MOST… in order to innovate, you need the best people – period. You will need those people to work together and collaborate regardless of race, gender, or religion. Running time: 37:36 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Frans Online: Personal Website https://www.fransjohansson.com/ The Medici Group https://www.themedicigroup.com/ Twitter
Title: 2023 Listener Favorite: Elevating Your Organization Starts with Elevating Your Team with Robert Glazer Welcome to the What's Next! Podcast with Tiffani Bova. As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to hear them in this series of 2023 listener-favorite episodes! This week, we’re bringing back an episode with Robert Glazer. Robert is the Founder and Chairman of the Board of Acceleration Partners https://www.accelerationpartners.com/, a global partner marketing agency and the recipient of numerous industry and company culture awards, including Glassdoor’s Employees’ Choice Awards two years in a row. He is the author of the inspirational newsletter Friday Forward http://www.fridayfwd.com/. He’s also the #1 Wall Street Journal, USA Today, and international bestselling author of five books: Elevate, Friday Forward, How To Thrive In The Virtual Workplace https://www.robertglazer.com/thrive/, Moving To Outcomes, and Performance Partnerships http://www.performance-partnerships.com/. He is a sought-after speaker by companies and organizations around the world and is the host of The Elevate Podcast https://www.robertglazer.com/elevate-podcasts/. THIS EPISODE IS PERFECT FOR… leaders who want to foster a culture of growth and anybody who is managing a virtual team. TODAY’S MAIN MESSAGE… the growth of an organization is proportionate to the growth of the individuals on the team. Just as much as leaders focus on business growth, they should focus on the growth of their employees who are on the ground doing the work. Robert breaks this down into four key elements: spiritual, intellectual, emotional, and physical. WHAT I LOVE MOST… the way that Robert manages employees against agreed-upon KPIs instead of sporadically checking in on small steps along the way. This gives his remote team autonomy and flexibility to achieve their goals and, ultimately, reinforces a culture of trust. Running Time: 28:10 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Robert Online: Official Website https://robertglazer.com/ Twitter LinkedIn Robert’s Book: Elevate
Welcome to the What's Next! Podcast with Tiffani Bova. As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to hear them in this series of 2023 listener-favorite episodes! This week, we’re bringing back an episode with Alex Budak to talk about how to create positive change. As a social entrepreneur, UC Berkeley faculty member, and author of Becoming a Changemaker, Alex dedicates his life to helping people from all walks of life make a positive impact in their lives, careers, and communities. He co-founded StartSomeGood.com, a platform that breaks down the barriers that prevent people from enacting change. StartSomeGood.com has now helped over 1,000 changemakers in 50 countries raise over $12 million to catalyze new initiatives. He previously ran Sweden’s leading social innovation incubator, Reach for Change, and worked at Change.org At UC Berkeley Haas, Alex puts his heart and soul into teaching students and executives from around the globe the mindset, leadership skills, and action steps required to become changemakers. He also serves as Executive Director of the Berkeley Haas Global Access Program and as a Faculty Director for UC Berkeley Executive Education programs. He has given lectures on changemaking, entrepreneurship, and leadership in venues ranging from Ukraine to Cambodia, LA to the Arctic Circle, and at the White House and UN agencies. THIS EPISODE IS PERFECT FOR… people who are looking to inspire change within their organizations, their communities, society at large, and most importantly, themselves. TODAY’S MAIN MESSAGE… everyone has the potential to be a changemaker, we just have to be willing to embrace the mindset and apply the concepts to a particular issue. Becoming a changemaker is a journey, and if you take the first step, you’ll find that you can navigate and thrive amidst any uncertainty. WHAT I LOVE MOST… you can be a positive changemaker anywhere and everywhere you go! Running time: 31:02 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Instagram Find Alex Online: Website https://www.alexbudak.com/ Twitter LinkedIn Alex’s Book: Becoming a Changemaker
Welcome to the What's Next! Podcast with Tiffani Bova. As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to hear them in this series of 2023 listener- favorite episodes! This week, we’re bringing back an episode with Mindy Weinstein who shares her personal philsophy and corporate experience with consumer psychology. Mindy is the founder and CEO of Market MindShift, as well as a national speaker, trainer, and digital marketing strategist. She has worked with and trained companies of all sizes. Throughout her career, Mindy has trained such companies as Facebook, The Weather Channel, World Fuel Services, Hampton Products, Putman Media, and more. Other digital marketing agencies come to Mindy to learn the latest trends, concepts and methodologies. Mindy has been named as one of the top women in SEO and has presented at such conferences as Digital Summit, Pubcon, SMX, the SEJ Summit, and more. She is an Ask the SEO Expert columnist for SearchEngineJournal.com. Mindy has often appeared in the media, with television interviews that aired on Fox, NBC, and ABC as well as various other multimedia platforms. Mindy is the author of “The Power of Scarcity: Leveraging Urgency to Influence Customer Decisions” (McGraw Hill). She is also the host of Persuasion in Business, a podcast that dives into persuasion-related concepts and provides real-world applications for businesses. THIS EPISODE IS PERFECT FOR… anyone in consumer finance, marketing, retail, sales, or really any position where they work with others. TODAY’S MAIN MESSAGE… consumer psychology is about understanding and listening the thoughts and perspectives of your customers, so you have to keep an eye on the digital conversations happening on social media and online platforms, but you can’t forget about the direct contact modes from the sales team and customer service representatives. WHAT I LOVE MOST… scarcity mindset is hardwired into the human mind, but we can harness our basic instincts and use this power for good to build community and make better decisions for ourselves! Running time: 30:37 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Instagram Find Mindy Online: Website Facebook Twitter LinkedIn Mindy’s Book: The Power of Scarcity
Welcome to the What's Next! Podcast with Tiffani Bova. This week on the What’s Next! Podcast, I have the wonderful privilege of welcoming Josh Bersin to the show. Josh is an analyst and thought leader specializing in the global talent market and the challenges and trends affecting business workforces around the world. He founded Bersin and Associates in 2001 to provide associated research and advisory services, a business he later sold to Deloitte. And then in 2019, he launched the Josh Bersin Academy, the world's first global development academy for HR and talent professionals. He's currently the CEO of its sister research and advisory firm, The Josh Bersin Company. He has a book called Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizations, which came out at the end of 2022, and introduces a new way to think about organizational design, employee engagement, and employee development. THIS EPISODE IS PERFECT FOR… leaders who want to develop their organizations and people in the midst of the changes happening in the workforce. TODAY’S MAIN MESSAGE… between the pandemic and the rise of AI tools, there are some major shifts in our work culture right now. And there’s a lot of fear and uncertainty around it as leaders are trying to figure out a new way to lead. In this conversation, Josh takes things back to the drawing board and shares his perspective on how to successfully lead in the current climate. WHAT I LOVE MOST… to be a developmental leader, you can’t just talk like it, you need to act like it. For companies that have highly inclusive mindsets, it starts at the top. Running Time: 25:11 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Josh Online: Website LinkedIn Josh’s Book: Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizations
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m replaying a conversation with a guest I know you all love - Liz Wiseman. Liz is the author of New York Times bestseller Multipliers: How the Best Leaders Make Everyone Smarter, The Multiplier Effect: Tapping the Genius Inside Our Schools, and Wall Street Journal bestseller Rookie Smarts: Why Learning Beats Knowing in the New Game of Work. Liz is also the CEO of The Wiseman Group, a leadership research and development firm and in 2017 she was #35 on the Thinkers50 list. THIS EPISODE IS PERFECT FOR… anyone looking to improve their leadership skills and build better teams. TODAY’S MAIN MESSAGE… some leaders are “diminishers,” while others are “multipliers”. The diminishers tend to get less than half of people's intelligence or capability; whereas, multipliers get all of it. But that’s not all, there are also “accidental diminishers” - these are really well-meaning people trying to be good bosses but yet having a diminishing effect on those around them. In this episode, Liz dives into these leadership styles and explores each one. WHAT I LOVE MOST… being aware of the kind of leader you are will help you improve the way you communicate, manage, and inspire those around you to do their best work. Running time: 37:32 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Liz Online: Website Twitter LinkedIn
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’d like to go back to a conversation I shared a while back with Bill Macaitis. Bill served as the go-to-market executive for three of the fastest growing SaaS companies: Slack, Zendesk, and Salesforce. He achieved five exits and now enjoys helping other companies achieve hyper-growth by leveraging his cumulative knowledge and helping build go-to-market playbooks and teams. THIS EPISODE IS PERFECT FOR… anyone who is looking to turbocharge business performance. TODAY’S MAIN MESSAGE… customer experience plays a bigger role than you think in your company’s growth. You have to start with two key things: 1) Understand the top reasons your company is recommended 2) Then….understand why it isn’t. Your brand is the sum of every customer touch point, which means everyone, whether they are a salesperson, a customer service agent, a marketer, or in an entirely different group – everyone must have a clear understanding of the value they bring to a customer’s journey. Once everyone is moving forward in the same direction, then it’s a good time to discuss shared metrics and incentives. WHAT I LOVE MOST… it’s always helpful to put yourself in someone else’s shoes. If you are in marketing, go on sales calls. If you are in sales, see what goes into creating the next lead generation campaign. Regardless of where you work in the company, listen in on customer service calls. When the entire company works together toward a shared goal, it will become more effective and the brand will be stronger for it. Running time: 32:47 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Bill On Social: LinkedIn Twitter
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring you an episode of What’s Next! Podcast with a powerful duo, Catalina Daniels and James Sherman who are co-authors of Smart Startups: What Every Entrepreneur Needs to Know. Catalina spent the first 17 years of her career at McKinsey, where she became a partner. She left McKinsey to become an entrepreneur and eventually an angel investor. She is a venture partner at Entrepreneurs Roundtable Accelerator, a prominent New York-based tech accelerator where she mentors U.S. entrepreneurs and helps non-U.S. entrepreneurs expand into the U.S. Jim started his career at Bain as a consultant and then spent several years working in media with Time Inc. and Pearson. In 1997, he launched the Internet division of Martha Stewart Living. He then became a serial Internet entrepreneur and an active angel investor in New York startups. He's been a mentor to entrepreneurs and sits on the board of Harvard Business School's Alumni Angels of New York. THIS EPISODE IS PERFECT FOR… anybody looking to gain some pearls of wisdom about entrepreneurship. TODAY’S MAIN MESSAGE… entrepreneurship is a challenging journey and real experience from fellow founders is the most useful advice. Catalina and James interviewed eighteen HBS graduates and entrepreneurs who shared real-life experiences founding businesses. In this conversation, they share some of their findings - from the power of a great business model to strategies for scaling. WHAT I LOVE MOST… using an ideation triangle to determine whether an idea is viable and assessing these criteria: size of the opportunity, relevant skills, and passion. Running Time: 28:20 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Catalina Online: LinkedIn Find James Online: LinkedIn Catalina + James’ Book: Smart Startups: What Every Entrepreneur Needs to Know
Welcome to the What's Next! Podcast with Tiffani Bova. This week on the What’s Next! Podcast, I’m bringing back a conversation with Tendayi Viki that I think is extremely valuable to re-listen to from time to time. If you don’t know Tendayi, he’s an academic, the co-designer of Pearson's Product Lifecycle, which won the Best Innovation Program 2015 at the corporate Entrepreneur Awards in New York, and is on the shortlist for the Thinkers 50 Innovation Award. He’s also a contributing writer for Forbes and is the author of The Corporate Startup: How Established Companies Can Create Successful Innovation Ecosystems http://thecorporatestartupbook.com/. THIS EPISODE IS PERFECT FOR… bigger companies who want to act like a startup. TODAY’S MAIN MESSAGE… to act small, companies must first think about their innovation ambition. The first step is to create an innovation thesis and understand your minimum viable ecosystem – maybe that means conducting a small workshop instead of jumping straight into a 2-day event. Second, become clear about key trends. Ask, who do we want to innovate for? Then, run through problems and challenges that could make life easier for your customer. Throughout the process, always measure everything against this question: Is this aligned with our innovation thesis? As Tendayi says, “Figure out whether or not you have the right solution and then figure out whether or not you have the right business model.” WHAT I LOVE MOST… a reoccurring theme has swept over the podcast: embrace non-traditional diversity. Make sure the middle management, legal, and the MBAs are involved; build teams with diverse thinking styles; and get out of the ordinary environment to be creative. Diverse teams create creative tension and avoid internal silos – all good things. Running Time: 34:37 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Tendayi Online: Website LinkedIn Twitter Tendayi’s Book: The Corporate Startup https://thecorporatestartupbook.com/
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring you an episode of What’s Next! Podcast with Matt Abrahams that I know you’re going to keep coming back to. Matt is a leading expert in communication with decades of experience as an educator, author, podcast host, and coach. As a lecturer in organizational behavior at Stanford University's Graduate School of Business, he teaches popular classes in strategic communications and effective virtual presenting. He has a new book out called Think Faster, Talk Smarter. THIS EPISODE IS PERFECT FOR… anyone who wants to improve their communication skills and learn how to better think on their feet in a conversation. TODAY’S MAIN MESSAGE… most of our communication happens in the moment - not in a rehearsed presentation or a planned meeting. So how do you become a good speaker in the moment? Matt Abrahams breaks down the methodology behind it and gives practical tips and examples to learn how to master this important skill. WHAT I LOVE MOST… the formula that Matt shares for giving a concise but memorable pitch. He shares a live example in the show, but these are the four sentence starters that can be applied every time: What if you could… So that… For example… And that’s not all… Running Time: 26:38 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Matt Online: Website LinkedIn Think Fast, Talk Smart Podcast Matt’s Book: Think Faster, Talk Smarter
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m bringing back an interview with Nir Eyal, author of Hooked: How to Build Habit-Forming Products. Nir is an entrepreneur and has taught at Stanford School of Business. THIS EPISODE IS PERFECT FOR… companies who want to change consumer behavior. TODAY’S MAIN MESSAGE… most of what you do throughout the day is because of a habit, the impulse to behave with little or no conscious thought. You choose Google as your search engine out of habit, don’t you? If you are a business owner, you want to make sure that your product is what consumers use because of a habit. When you understand how to create habits, you can generate a tremendous amount of economic and customer value and keep customers coming back. Of the four steps that define a habit — trigger, action, reward, and investment — the investment phase is the most critical. It is in this phase where the company gets the user to do something that increases the likelihood of returning. How do you get repeat customers? It is no longer about traditional advertising. It is more about exposure. Exposure has to be a new and exciting user experience that understands the customers’ wants and needs. WHAT I LOVE MOST… if you want to start understanding your customer’s psychology, understand their emotional triggers. Every customer has a pain point usually associated with a negative emotion, like fear, loneliness, uncertainty, or boredom. Your product has to scratch that user itch and alleviate it through every successive interaction. Running time: 29:36 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Nir Online Website Twitter Medium Nir’s Book: Hooked
Welcome to the What's Next! Podcast with Tiffani Bova. Settle in for an exciting episode of the What's Next! Podcast with Jonah Berger. Jonah is a Wharton School professor and internationally bestselling author of Magic Words, Contagious, Invisible Influence https://jonahberger.com/books/invisible-influence/, and The Catalyst. Millions of copies of his books are in print in over 35 countries around the world. He's also a world-renowned expert on natural language processing change, word-of-mouth influence, consumer behavior, and why things catch on. He's published over 80 articles in top-tier academic journals and teaches one of the most popular online courses. But I think one of my favorite things about Jonah, and this is a first for a guest on this show, is that his work was actually a Jeopardy question. It said, “Jonah Berger says this three-word person-to-person interaction works ten times better than traditional ads. What is it?” The answer was “word of mouth.” How fitting! THIS EPISODE IS PERFECT FOR… anyone who wants to take greater power of language and words. TODAY’S MAIN MESSAGE… language matters. It can motivate others, impact the way they feel, and lead to action. In this conversation, Jonah addresses the hot topic of large language models and how machines will change communication. But he also takes it back a few steps and reminds us that at the core of any type of communication is an understanding of what drives human behavior. WHAT I LOVE MOST… Jonah’s practical breakdown of the use of the word “should” versus “could.” He shares a study that found that those who were asked what they could do instead of what they should do found more creative solutions. This is a small but powerful example of how important language is. Running Time: 25:18 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Jonah Online: Website https://jonahberger.com/ LinkedIn Twitter https://twitter.com/j1berger Jonah’s Book: Magic Words https://jonahberger.com/magic-words/
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m bringing a fan-favorite episode with the awesome Dan Pink. Dan is the author of six books, including When: The Scientific Secrets of Perfect Timing. Thinkers50 named Dan one of the Top 15 Business Thinkers in the World, and his TED talk The Puzzle of Motivation is one of the 10 most-watched TED talks of all time. THIS EPISODE IS PERFECT FOR… anyone looking to improve their likelihood of success in both their personal and professional lives. TODAY’S MAIN MESSAGE… did you know that a book about timing decisions didn’t exist until Dan Pink wrote it in early 2018? When you think about it, we make multiple “when” decisions in our life: When should I exercise during the day? When should I start a product? When should I quit a project? When should I quit my job? Dan’s diligent research into the foundation behind our “when” decisions led him to discover that people mostly disregard the question of when and instead focus on what and who and how. WHAT I LOVE MOST… breaks are more important than you think. We need to start thinking about breaks as part of our performance not a deviation from performance. Running time: 37:43 Subscribe on iTunes Find Tiffani Online Facebook Twitter LinkedIn Find Dan Online: Twitter Facebook
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to air a Reload episode with the wonderful Roger Martin. In 2017, Roger was named the world’s #1 management thinker by Thinkers50, a biannual ranking of the most influential global business thinkers. He is a trusted strategy advisor to the CEOs of companies worldwide including Procter & Gamble, Lego, and Ford. He is also a Professor Emeritus at the Rotman School of Management at University of Toronto where he served as Dean from 1998-2013, Academic Director of the Michael Lee-Chin Family Institute for Corporate Citizenship from 2004-2019 and Institute Director of the Martin Prosperity Institute from 2013-2019. In 2013, he was named global Dean of the Year by the leading business school website, Poets & Quants. His newest book is When More is Not Better: Overcoming America’s Obsession with Economic Efficiency. THIS EPISODE IS PERFECT FOR… leaders looking to find a productive balance between purpose and profits. TODAY’S MAIN MESSAGE… Roger and I discuss his new book and the history of American economics. For the first 200 years of the American economy, we witnessed a truly impressive performance and the economic life of the average American family got better. But, in recent decades, growth in the economic prosperity of the average family in America has slowed to a crawl. At the same time, the prosperity of America’s richest families has grown to a level never seen before. This combination of the stagnation of the average family and the enrichment of the richest Americans threatens American democratic capitalism. Roger provides a unique viewpoint on what has changed and why the helpful pursuit of efficiency has turned into a damaging obsession. He also begins to lay out how to bring about more productive balance. WHAT I LOVE MOST… getting the opportunity to talk to Roger about a phenomenon that has become more apparent than ever in recent months! Running Time: 42:20 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Roger Online: LinkedIn Twitter Roger’s Book: When More is Not Better
Welcome to the What's Next! Podcast with Tiffani Bova. My guest this week is speaker, coach, and advisor Stephen Shedletzky - or “Shed.” Shed helps leaders build trust, foster psychological safety, and empower others to speak up. He spent over a decade working with Simon Sinek, helping to create an inspired and safe world for all. Shed is the author of the new book Speak-Up Culture: When Leaders Truly Listen, People Step Up. THIS EPISODE IS PERFECT FOR… leaders who are ready to up their listening skills and want some practical advice. TODAY’S MAIN MESSAGE… a key tenet of good leadership is creating a culture for people to be heard. In this episode, Shed offers wisdom that leaders can use to truly (operative word) listen and make the entire team feel comfortable to speak up. WHAT I LOVE MOST… Shed references this fascinating idea from comedian Craig Ferguson: “Does this need to be said? Does it need to be said now? Does it need to be said by me?” Leadership is not just about the things you say, it’s also about amplifying the voices of the people around you. There may be a scenario where something needs to be said and it needs to be said now but not by you. Learning to navigate a moment like this and spotlighting the person who can speak best on a matter is a powerful skill! Running Time: 26:56 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Shed Online: Website LinkedIn Shed’s Book: Speak-Up Culture: When Leaders Truly Listen, People Step Up https://www.shedinspires.com/SUCB
Welcome to the What's Next! Podcast with Tiffani Bova. This week on the What's Next! Podcast, I’m joined by Lisa Bodell, one of my very first guests on the podcast. Lisa is all about simplification and productivity. She is the founder and CEO of FutureThink, a company that uses simple techniques to help organizations embrace change and increase their capability for innovation. She's got two bestselling books, Kill the Company and Why Simple Wins. THIS EPISODE IS PERFECT FOR… anybody feeling like they’re in a productivity rut. TODAY’S MAIN MESSAGE… there’s a big difference between spending time and investing time. We seldom define the purpose of things and, more frequently, just dive straight into “the what.” This way of operating influences so many things, how teams are organized, the way that meetings are conducted, and even whether teams work remotely or in person. Lisa says the people who are truly productive will use time as an investment and have a clear sense of purpose behind the work. WHAT I LOVE MOST… building a culture where stopping something is viewed as important as starting something. Lisa shares the example of a client that has incorporated this into their strategic planning with a slide dedicated to things that will be eliminated in order to make space for things that are more of a priority. Running Time: 24:28 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Lisa Online: Twitter YouTube LinkedIn Lisa’s Books: Kill the Company Why Simple Wins
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m replaying a conversation with a guest I was so honored to have on the show. Arianna Huffington is an author, mother, and businesswoman, most notably known as the co-founder and former editor-in-chief of The Huffington Post. She is also the founder and CEO of Thrive Global. Most recently, Arianna has written Thrive and The Sleep Revolution. But what you may not know about Arianna is that she has a Master's Degree in Economics from Cambridge and was a candidate for California governor. She's been named one of the Most Influential Women in Media and one of the Most Powerful Women in Business. THIS EPISODE IS PERFECT FOR… those hesitant about the future. TODAY’S MAIN MESSAGE… we’re at a very interesting time in history – one that is currently being shaped in new ways every day. The next 20 years won’t look anything like today. But of course, 20 years ago doesn’t look anything like today either. We cannot predict what the future holds, but as Arianna says, we’re at an inflection point. Careers are no longer linear. Passion and purpose have stronger meanings than ever before, and change is happening faster than humans can keep up. Arianna is concerned about our addiction to devices because data shows it makes us less empathetic. More and more people are ditching devices for real connection, which means putting phones away for dinners and seeing friends in person instead of over a video call. Arianna calls this “thrive mode.” WHAT I LOVE MOST… as I’ve gotten older, I’ve realized that giving back and reflecting on my life is more important than I ever thought. In a tech-consumed world, Arianna warns that we need balance. The interconnectedness we appear to have doesn’t hold weight compared to investing in relationships. Giving back and providing value is what gives us a full life. Running Time: 28:01 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Arianna Online: Twitter LinkedIn Thrive Global https://www.thriveglobal.com/
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m sharing an inspiring LinkedIn Live conversation I had with Matt Higgins. If you don’t know Matt, he is the co-founder and CEO of the private investment firm, RSE Ventures. He has led the business of two NFL teams (Jets and Dolphins), been a guest shark on Shark Tank, spearheaded the rebuilding of the World Trade Center site as COO, and is now the author of a new book, Burn the Boats: Toss Plan B Overboard and Unleash Your Full Potential. THIS EPISODE IS PERFECT FOR… anybody who wants to boldly and courageously unlock the next level of their potential. TODAY’S MAIN MESSAGE… anxiety, imposter syndrome, negative self-talk - these are just a few of the things that keep many people in their comfort zones, avoiding their dreams and aspirations. Matt has learned how to confront these things in his own life and vulnerably shares the lessons he’s learned so others can do the same. WHAT I LOVE MOST… we often talk about failure in the past tense because we want to keep it safe. In this conversation and in his book, Matt unveils moments that were challenging or didn’t go as planned for him with honesty. Running Time: 30:46 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Matt Online: LinkedIn Instagram Matt’s Book: Burn the Boats: Toss Plan B Overboard and Unleash Your Full Potential
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring back a special episode of What’s Next! Podcast where I capture a frank conversation with my friend and fellow Hawaiian, Guy Kawasaki. He’s the Chief Evangelist at Canva, a brand ambassador for Mercedes-Benz, and an Executive Fellow at the Haas School of Business. He is also the author of The Art of the Start, The Art of Social Media, Enchantment, and nine other books https://guykawasaki.com/books/. THIS EPISODE IS PERFECT FOR… anyone who wants to up their social media game. TODAY’S MAIN MESSAGE… even for an expert, there is still room to learn. Guy is dedicated to making a difference via social media every day by pushing the envelope and learning as he goes. In the world of social media, we both believe that you have to be thoughtful with your posts. The days of simply showing up are over. You can’t just tweet once and call it a day. Video has to be better. Graphics have to be better. Guy, however, takes a more aggressive approach. He’s comfortable posting about politics and difficult conversations that seemingly don’t relate to his brand. He’s less risk-averse and is willing to take chances on social media. I, on the other hand, will craft a Tweet and not hit send. I won’t Tweet something if the content doesn’t represent my “brand,” if the intention isn’t correct, or if it doesn’t add value. I am more cautious. There’s no right or wrong way to approach social, just choices. Guy believes social media is similar to life: error correction and experimentation. WHAT I LOVE MOST… Guy focuses on making a difference. He doesn’t look back – he pushes forward to keep learning, experimenting, and growing. This forward-thinking is something we can all learn from. Running Time: 37:32 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Guy Online Website Twitter Facebook https://www.facebook.com/guy
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to welcome back someone who was one of my first dozen guests when I launched the What’s Next! Podcast. Mark Bonchek is the Founder and CEO (Chief Epiphany Officer) of Shift Thinking. His mission is to enable leaders and organizations to adapt and thrive in a world of discontinuity, disruption, and exponential change. That's what we're going to talk about today. THIS EPISODE IS PERFECT FOR… anyone interested in how thinking is tied to transformation. TODAY’S MAIN MESSAGE… mental models are how we process the information around us - not what we’re thinking about, but the way in which we think. Assessing mental models offers a huge amount of insight into the deeper “why” questions and is how companies like Starbucks, Patagonia, and Apple were built. WHAT I LOVE MOST… companies that are seeking exponential growth won’t achieve it by multiplying their inputs. Understanding mental models to see what’s at the core is the tool that can unlock that next level. Running Time: 30:50 Subscribe on iTunes Find Tiffani on Social: Facebook Twitter LinkedIn Find Mark Online: Twitter LinkedIn
