Service From Hell

Kate Gaffney

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Work in customer service? Feel annoyed? So does host, Kate Gaffney. Let‘s vent, together.

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188 episodes

135 ~ Jennifer Brookley Takes Big Risks Pt 2

Back for part two this week is Jennifer Brookley. Jennifer is a realtor, actor, and amazing person who is talented, honest, hard working, and loyal. She finishes our fantastic interview this week and has even crazier stories!   Considering buying/selling your house with her as your realtor https://www.bhhscalifornia.com/real-estate-agent/jennifer-brookley/7032 if you live in CA. Also, find her on IG https://www.instagram.com/jenniferbrookleyrealtor/! And, her YouTube https://www.youtube.com/@JenniferBrookleyRealtor is filled with incredible information for FREE about home buying.    Consider supporting us on Patreon https://www.patreon.com/thekategaffney and IG https://www.instagram.com/servicefromhell! We really could use the help

47m
Apr 01
134 ~ Jennifer Brookley Takes Big Risks Pt 1

Jennifer Brookley is a dear friend of mine who is talented, honest, hard working, and loyal. Being her friend is a privilege, indeed. She is a fantastic interview and I met her at my first ever customer service job in Los Angeles. We have stayed friends since.   Considering buying/selling your house with her as your realtor https://www.bhhscalifornia.com/real-estate-agent/jennifer-brookley/7032 if you live in CA. Also, find her on IG https://www.instagram.com/jenniferbrookleyrealtor/!   Consider supporting us on Patreon https://www.patreon.com/thekategaffney and IG https://www.instagram.com/servicefromhell! We really could use the help.

54m
Mar 25
133 ~ Chris Martin Is Emerging From Underground

UK born comic Chris Martin https://www.chrismartincomedy.co.uk is a new dad and his special, "Above Ground Comedian" is out NOW! We have a lovely chat about mutually hating rules that don't make sense. Find US on Patreon https://www.patreon.com/thekategaffney (and for video of our interview with Caitlin) and Instagram https://www.instagram.com/servicefromhell! We love and appreciate the love!

57m
Mar 11
132 ~ Caitlin Peluffo Won't Get Comfy

San Francisco native and NYC resident comic Caitlin Peluffo https://www.caitlinpeluffo.com joins us this week to praise line cooks (what?!) and to discuss being a woman in construction. Also, her special, "Dirty Bird " comes out March 8th, 2024 and it is for sure worth a watch.  Find US on Patreon https://www.patreon.com/thekategaffney (and for video of our interview with Caitlin) and Instagram https://www.instagram.com/servicefromhell! We love and appreciate the love!

1h 11m
Mar 04
131 ~ Ahmed Al-kadri Treats It Like A Job Pt. 2

Back for part two this week is comic and numbers guy Ahmed Al-kadri. We spend this part finishing up his wonderful comedy advice and then get into why giving bike tours around Los Angeles is his favorite job he has ever had.  All things Ahmed are found here https://ahmedlovesbread.com! And this is his VERY popular TikTok https://www.tiktok.com/@ahmedlovesbread! Find US on Patreon https://www.patreon.com/thekategaffney for bonus content and lots of videos and find us on IG https://www.instagram.com/servicefromhell for promo crap.

43m
Feb 26
130 ~ Ahmed Al-kadri Treats It Like A Job Pt. 1

Promoting his special, "Special, Not Special" is comic and numbers guy Ahmed Al-kadri. He generously spends this part 1 giving practical (and really wonderful) advice to new comics. He sincerely offers DM'ing him with questions because he said, "I wish I had someone like me out there when I started." Isn't that lovely? So, if you're not a comedy nerd, you're about to learn to be one after listening to this part! Find all things Ahmed here! https://ahmedlovesbread.com Find US on IG https://www.instagram.com/servicefromhell and Patreon https://www.patreon.com/thekategaffney! 

45m
Feb 19
BONUS EP 40 ~ Listener Letters Pt. 6

An episode with YOU! And, a letter from a friend. We love wild stories that vindicate us because we know we sound crazy on the show sometimes.. Send us YOUR stories at servicefromhellpodcast @ gmail dot com! We love hearing from you and we may read your letter on a future episode!  Find us on stuff @servicefromhell and patreon https://www.patreon.com/thekategaffney! 

37m
Feb 12
129 ~ Glen Tickle Is More Than Just A Sub

Comic Glen Tickle https://www.glentickle.com is with us to discuss a restaurant that shall not be named (that he ASKED to be fired from) and how little New Jersey substitute teachers actually make (spoiler alert - it's not enough to survive). His special, "Glen Tickle Against The World Crime League" is out NOW and you can watch it for FREE on YouTube https://www.youtube.com/watch?v=Uh2WRWwrMnE!  Find Glen on IG https://www.instagram.com/glentickle/, find US on IG https://www.instagram.com/servicefromhell, and find US on Patreon  http://patreon.com/thekategaffneywhere the bonus content is SPICY and you will get the past episodes of the show!

1h 43m
Feb 05
128 ~ Jessica Sele Wants You To Go To The Library

LA based comic @jessicasele https://www.instagram.com/jessicasele is coming for corporations this week and celebrating the release of her new album, "Weird Vibes". Jessica is VERY pro library and explained why we all should revere it more than our host ever knew before. It is so lovely. Use your taxes! Go to the info desks at your local library https://www.ala.org/tools/programming/greatstories/resources!  We are, shockingly, still on Patreon https://www.patreon.com/thekategaffney and IG https://www.instagram.com/servicefromhell.     

1h 6m
Jan 22
BONUS EP. 39 ~ Texas Time with Lisa Curry

It's MLK day and we are coming to you live from Austin, TX (ATX if you're annoying) with comic and voice actor Lisa Curry http://instagram.com/olympianlisacurry. We plugged into comedy and customer service out here and it is....different.  Find us on Patreon http://patreon.com/thekategaffney and IG http://instagram.com/servicefromhell! 

57m
Jan 15
127 ~ Ian Lockwood Is Dating Your Dad

Musician, actor, comic, and fellow justice-seeker Ian Lockwood https://www.ianlockwood.info is with us to start out the year on such a solid note. Ian resides in NYC and is a Jack of all Trades. His EP is out NOW and you can hear it all here https://www.youtube.com/channel/UC3P5tmgVD5l3Y3o2eNba_CA! He wins the award for having the least amount of customer service jobs - one! But, he sees how hard that all is and why it is only something a select few humans can survive. Also, we discuss tipping culture and why even $35/hr isn't enough in major cities. It just isn't enough.  Find us @servicefromhell and on patreon http://www.patreon.com/thekategaffney!  *We recorded this all via zoom on a stormy day, and the sound reflects that, so we apologize in advance for the sound quality*  

1h 27m
Jan 08
It’s The Holiday Season ~ Best of 2023

You either emailed, DM'd, or text us about these moments/guests. We laughed at these parts, too. HUGE thank you to our guests, specifically those featured on this episode - Matt Braunger, Chase O'Donnell, Ben Roy, Steve Mayne, Dr. Andrea Jones-Roy, Pepper Berry, Heather Brooker, Josh Florhaug, Dave Stone, Kaytlin Bailey, Paul Morrissey, and Rachel McDowell. We are SO lucky to have had conversations with all of our wonderful guests this past year. Join us on socials here https://www.instagram.com/servicefromhell/ and here https://www.patreon.com/thekategaffney! We love hearing from you! ~Happy Holidays and we'll see you in 2024~!!

45m
Dec 25, 2023
126 ~ Shawn Carter Won’t Stand On Your Bobcat

Spoiler alert - it's not Jay-Z that I got to chat to, but maybe someday! In the meantime, we chatted with comic and club owner Shawn Carter. Originally from Boston, now he has a club in Bristol, TN and is promoting his new album, "Boston To Bristol." Find his album everywhere https://www.sharkpartymedia.com/shawncarter! Find his videos here https://www.youtube.com/channel/UClSrEyPKO-Ifh2AFkURsTGQ!  Find us on IG https://www.instagram.com/servicefromhell/ and Patreon https://www.patreon.com/thekategaffney! 

1h 15m
Dec 18, 2023
125 ~ Josh Florhaug Knows Food & Comedy

Josh Florhaug is a hilarious, generous, and smart comic who knows how to read both the room AND a menu. He's shocked that most of you cannot. From the airport to an arena tour, he's seen it all. So, we talk about it. Find him @joshfcomedy on everything and to follow his tour dates. WE can be found on Patreon https://www.patreon.com/thekategaffney AND IG https://www.instagram.com/servicefromhell/. We'd love some participation there, too. 

1h 25m
Dec 11, 2023
Romaine Calm - We’re Comin’ Back

Puns! We're so clever! You miss us, yet? The tour is over and we are back online to scream in your ears. Thank you for the continued listens without new episodes and STILL telling your friends. We are excited to be back in your ears! Still on Patreon https://www.patreon.com/thekategaffney and still on Instagram https://www.instagram.com/servicefromhell/! Find us on both!

12m
Dec 04, 2023
BONUS EP. 38 ~ Play Time

Oh, hey there! We are in a shifting schedule situation (as a creative artist) and so we have updates on our release calendar. Thank you for continuing to listen/subscribe. It really feels amazing. Also, whilst the schedule for the next month or two is going to be in flux, we will for sure still get episodes out, AND we are still conducting interviews, so we will be back! About the project Kate's doing - https://www.americanlegacytheatre.org/about In the meantime, find us on IG - @servicefromhellpodcast Or on Patreon - patreon.com/thekategaffney

4m
Oct 09, 2023
124 ~ Paul Morrissey Was Almost In The NBA Pt 2

Back for part 2 this week is Comic and Commercial Actor Paul Morrissey. A lovely dude whose special, "Ice Cream vs Everything" (available now) is hilarious and worth the watch. You can find all things Paul here https://www.paulhasawebsite.com!  Find us on Patreon https://www.patreon.com/thekategaffney and Instagram https://www.instagram.com/servicefromhell/! 

54m
Sep 25, 2023
123 ~ Paul Morrissey Was Almost In The NBA Pt 1

Comic and commercial actor (as well as retired news anchor) Paul Morrissey is with us this week to really dive in. In fact, he dove in so hard, we have another 2-parter on our hands.  Find us on Patreon http://www.patreon.com/thekategaffney and on the socials https://www.instagram.com/servicefromhell/. 

1h 1m
Sep 18, 2023
122 ~ Rachel McDowell Will Share With You

Voice actor and retired comic Rachel McDowell https://rachelmcdowell.com joins us to make us giggle relentlessly and to soothe us with her wonderful voice. She discusses taking tipping VERY seriously (seriously) and why she values grocery store employees more than any other person we have interviewed. It is inspiring and hilarious.  Also, since we recorded this, she text me to say she is thinking of dipping her toe back into stand up comedy, so fingers crossed because her stand up is UNREAL! Find her voice here -https://www.imdb.com/name/nm4661808/ Find us here - patreon.com/thekategaffney Also, I don't think anyone reads these notes, so I'm going to be honest - I'm thinking of retiring this show. I've been doing this alone for almost 4 years and am mulling over the idea of stopping. Email me if you read these notes and/or if you want me to keep going. servicefromhellpodcast@gmail.com is how you can let us know how you feel. And - be honest. Are you bored? Done? Happy? What do y'all want?

1h 28m
Sep 11, 2023
BONUS EP. 37 ~ Hot Labor Summer

Tuesday May 2nd, 2023 WGA went on strike Friday July 14th, 2023 SAG went on strike   The last time both unions went on strike was 1960.   CA economy has now lost 3 billion dollars. If you want to ask any questions, email us at servicefromhellpodcast@gmail.com Friend Nick's account who is spending his own money to support the strikes - https://www.instagram.com/designisblank/ Links – https://entertainmentcommunity.org https://entertainmentcommunity.org/ https://www.sagaftrastrike.org https://www.sagaftrastrike.org/ https://www.wgacontract2023.org https://www.wgacontract2023.org/ https://www.cnn.com/videos/media/2023/07/01/writers-guild-strike-economic-impact-businesses-hollywood-chen-pkg-vpx.cnn https://milkeninstitute.org/article/writers-strike-leaves-california-21-billion-loss-more-come-if-sag-contract-not-resolved https://www.vulture.com/article/wga-strike-2023.html https://time.com/6294777/sag-wga-strike-1960/ https://variety.com/2023/biz/news/writers-strike-wga-four-months-amptp-1235711029/ https://www.businessinsider.com/how-to-support-sag-aftra-wga-strike-hollywood-actors-writers-donate-fund-2023-7 https://spectrumnews1.com/ca/la-west/entertainment/2023/08/10/hollywood-actors--writers-strikes-have-cost-ca-economy--3-billion https://stephenfollows.com/how-many-people-work-on-a-hollywood-film/ https://www.latimes.com/lifestyle/story/2023-09-01/l-a-heres-how-to-win-beyonces-mute-challenge-the-experts-weigh-in https://www.sagawards.org/about https://www.forbes.com/billionaires/ https://2madness.com/putting-one-billion-in-perspective-will-blow-your-mind-1459798bfe81 https://fortune.com/2023/07/19/what-are-residuals-hollywood-writers-actors-strike-streaming/ https://stephenfollows.com/how-many-people-work-on-a-hollywood-film/ https://en.wikipedia.org/wiki/2007–08_Writers_Guild_of_America_strike https://en.wikipedia.org/wiki/2007%D008_Writers_Guild_of_America_strike

51m
Sep 04, 2023
121~ Pepper Berry Is A Very Patient Man Pt 3

The final exploration in our series with writer, comic, improviser, musician, and all around awesome dude @pepperberry1  Pepper hails from LA (by way of Texas) and has figured out how to ask for what he wants and work his ass off to get it. His tenacity in his early LA days is unmatched by any other guest. Damn! He's the BEST! Also, his photo this week is the TKE house at UCLA where he lived with rats and roaches as he tried his hardest to make his way in TV and film. Find us on Patreon https://www.patreon.com/thekategaffney and see what you've been missing!

59m
Aug 28, 2023
120 ~ Pepper Berry Is A Very Patient Man Pt 2

Back this week is musician, comic, improvisor, writer, and extremely patient man, Pepper Berry. Recorded back in December of 2022, Pepper has NEVER bugged me about airing this. Pepper hails from LA (by way of Texas) and has figured out how to ask for what he wants and work his ass off to get it. His tenacity in his early LA days is unmatched by any other guest. Damn! Find him on IG @pepperberry1. He's the BEST! Also, his photo this week is him with Drew Barrymore and that is a pretty dope person to vet him, if you ask us. Find us on Patreon https://www.patreon.com/thekategaffney and see what you've been missing!

1h 0m
Aug 21, 2023
119 ~ Pepper Berry Is A Very Patient Man Pt 1

This week's guest is musician, comic, improvisor, writer, and extremely patient man, Pepper Berry. Recorded back in December of 2022, Pepper has NEVER bugged me about airing this. I mean - what a mensch! Pepper hails from LA (by way of Texas) and has figured out how to ask for what he wants and work his ass off to get it. His tenacity in his early LA days is unmatched by any other guest. Damn! Find him on IG @pepperberry1. He's the BEST! Find us on Patreon https://www.patreon.com/thekategaffney and see what you've been missing!

1h 2m
Aug 14, 2023
118 ~ Heather Brooker Is All Around Awesome

Heather Brooker (@theheatherbrooker) is with us this week and is utterly lovely. Please follow her and her family on all of the things at the Brooker Family POPcast https://www.brookerfamilypopcast.com. It is a family friendly and delightful show.  Hey! Are you on IG? Are you following @servicefromhell? It'd be a lot cooler if you did! We're out here and we are ready for your love https://www.patreon.com/thekategaffney! 

1h 18m
Aug 07, 2023
117 ~ Ben Roy Wants You To Know #notalljuggalos

In the most honest and vulnerable interview we have ever done, comedian Ben Roy https://en.wikipedia.org/wiki/Ben_Roy joins us to shatter the idea that he is infallible. ODAAT, Ben just celebrated 13 years of sobriety AND the release of his new special "Hyena" which is just so, so hilarious and delightful. Go find it on all things August 10th, 2023.  Strikes are confusing and we are TOTALLY happy to answer questions. Feel free to hit us up! Also, sad update - Patreon still exists and you're not part of it. The way to end the sadness is to click here https://www.patreon.com/thekategaffney.  Stuff we discussed found here -  Local 11 Contract infohere https://www.unitehere11.org/2023-contract-fight/ SAG/AFTRA Strike info here https://www.sagaftrastrike.org WGA Strike info here https://www.wgacontract2023.org Bryan Cranston's impassioned speech here https://variety.com/2023/tv/news/bryan-cranston-bob-iger-sag-strike-speech-ai-1235679629/  Sarah Silverman TOTALLY getting it here https://ew.com/movies/sarah-silverman-slams-actors-filming-waiver-projects-sag-aftra-strike/ Mind F*ck https://www.npr.org/2019/10/08/767293251/in-new-book-cambridge-analytica-whistleblower-stops-short-of-a-full-mea-culpa - Christoper Wiley Juggalos - More info here https://www.npr.org/2017/09/15/550724673/who-are-the-juggalos-and-why-are-they-marching-in-washington-d-c

1h 25m
Jul 31, 2023
BONUS EP. 36 ~ Tipflation

We have been asked about the concept of "Tipflation" in the United States for a few weeks now and had to discuss it. Oddly enough? We agree. We know it is out of control.  Here are the articles we reference -  https://www.cnbc.com/2023/07/05/etiquette-experts-when-its-ok-not-to-tip.html https://www.cnbc.com/2023/07/17/diners-push-back-against-restaurants-adding-surcharges-to-the-bill.html https://en.wikipedia.org/wiki/Tipflation https://www.npr.org/2023/06/28/1184894498/the-driving-forces-behind-tip-flation https://www.kcrw.com/news/shows/greater-la/outdoor-dining/tipping Please tip US here - patreon.com/thekategaffney because we're hypocrites!  

29m
Jul 24, 2023
116 ~ Chris Brooker Is A Reformed Thief

Podcast host and financial analyst Chris Brooker joins us to discuss how many jobs he had "schemes" with and why he is a reformed accomplice. Don't worry - he feels appropriately bad about it and is doing better now... Listen to the Brooker Family POPcast https://www.brookerfamilypopcast.com to hear more!  We've left Patreon and don't* need your money or patronage. We also don't* need your reviews and subscriptions. We don't* care about this at all.  *do

1h 2m
Jul 17, 2023
115 ~ Liz Barrett Has A Fat Doctor

Comic and lawyer Liz Barrett https://www.lizbarrettcomedy.com has had many jobs and some of them help her to be able to tell when you're lying! "Gettin' By" comes out July 21st, 2023. Be sure to order and listen to it! Find us on Patreon https://www.patreon.com/thekategaffney because we smell good. 

1h 8m
Jul 10, 2023
114 ~ Dave Stone Is A Man Of Principle

Taking us off of the long wait list is comic and podcast host Dave Stone. Dave hosts multiple podcasts and is a LA-based comic by way of Atlanta. He is here promoting his new album, "Pack A Lunch" (out now) and his many podcasts, including "The Stonebergs https://podcasts.apple.com/us/podcast/the-stonebergs/id1504627230" that he co-hosts with his lovely wife Katie. Find out more info about Dave here https://www.dumbdavestone.com!  Support us in making more content by joining our Patreon https://www.patreon.com/thekategaffney. We so love our patrons and they have been getting content during our hiatus (are you jealous?). We have many tiers and you have lots of money!

1h 37m
Jul 03, 2023
Our Grand Re-Opening!

We have had a crazy couple of months here at "Service From Hell" and had to pause pushing out our episodes. We gathered a bunch of interviews, but we had so many other things happen over the last 2 months, we took a pause. Also, per your emails and outreach, we haven't changed the format, but we are trying new tunes until we find what we like. Thank you for all of the DM's, emails, calls, texts, etc asking us where we were. We are so touched and honored that y'all missed us! We start back next week with a hilarious comic, Dave Stone. We'll see you then!

18m
Jun 26, 2023