This episode finishes our discussion on how organizations can tackle persistent quality, safety and workplace challenges on the way to becoming high reliability organizations (HROs). Tomas engages with two expert guests on what constitutes an HRO and how to make that journey to better performance.
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Senior Principal
Clinical Operations and Quality
Vizient
Guests:
Allan Frankel, MD
Executive Principal, Safe and Reliable Healthcare
Vizient
Katerie Chapman, MHA
Senior Principal, Safe and Reliable Healthcare
Vizient
Show Notes:
[00:42] Dealing with burnout
[02:51] Culture and high reliability
[05:06] Assessing organizations
[08:25] Just Culture
Links | Resources:
To contact Modern Practice: modernpracticepodcast@vizientinc.com
Vizient Safe and Reliable Healthcare site:
https://www.vizientinc.com/our-solutions/care-delivery-excellence/reliable-care-delivery
Allan’s email: allan.frankel@vizientinc.com
Katerie’s email: katerie.chapman@vizientinc.com
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