Bank on Wipfli
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35 episodes
When is the right time to establish a dedicated project management office (PMO) or allocate dedicated project management resources within an organization? Listen in to this episode of Bank on Wipfli to find out. Special guest Tina Dinger, SVP Head of Enterprise PMO, Northwest Bank, joined Wipfli’s Robert Zondag https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wipfli.com%2Fabout-wipfli%2Fpartners-and-associates%2Frobert-zondag&data=05%7C02%7Cforrester.sey%40wipfli.com%7C0ffc17ebbc1d411e08f608dc31d8893e%7Cfea858f0512d46498228d78fd9ef3c7e%7C0%7C0%7C638440053308663679%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=dLzXtIgxkvMxW443FLh%2FSd4eN2ZbgNSel3IX%2BAnGwiw%3D&reserved=0, Principal, and Tim Merrell https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wipfli.com%2Fabout-wipfli%2Fpartners-and-associates%2Ftim-merrell&data=05%7C02%7Cforrester.sey%40wipfli.com%7C0ffc17ebbc1d411e08f608dc31d8893e%7Cfea858f0512d46498228d78fd9ef3c7e%7C0%7C0%7C638440053308668947%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Cea3PH9uxG9TK%2BoSLYf9ejD9AkKAgdFhf0hkXqWQoIM%3D&reserved=0, Senior Manager, to discuss: __ __
Effective customer acquisition is vital to driving growth in today’s dynamic market. But reaching — and keeping — new customers may require your financial institution to understand how you can expand beyond your usual marketing channels and leverage data to drive success. In this episode of Bank on Wipfli, special guest Nicky Senyard https://www.linkedin.com/in/nickysenyard/, CEO and founder of Fintel Connect, joins host Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag and Wipfli’s Michelle Joseph https://www.wipfli.com/about-wipfli/partners-and-associates/michelle-joseph for a look at the different strategies and metrics you can use to optimize customer acquisitions. Listen in as they discuss: __ __
Whether you refer to your buyers as customers or members, data helps financial institutions understand them and predict their behavior patterns. It is a continuous process and requires a sound strategy. The majority of businesses today are using data analytics to improve their decision-making and their operational performance — and savvy financial institutions should, too. In this episode of Bank on Wipfli, join Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, Wipfli principal, and Matt Sabo https://www.wipfli.com/about-wipfli/partners-and-associates/matt-sabo, Wipfli director, for a discussion with Wescom Credit Union leaders Dave Cerwinski https://www.linkedin.com/in/dave-cerwinski-344225/ and Joseph Pellissery https://www.linkedin.com/in/josephpellissery/. They cover: · How data helps financial institutions understand their buyers (aka customers and members) · The kinds of offers that keep buyers loyal · How data empowers associates at your institution in their engagement with buyers
Fraudsters are targeting small and medium-sized businesses like never before. And this puts the financial institutions working with these customers increasingly at risk when originating ACH and providing remote data capture (RDC). Traditional, manual audit methods simply cannot keep up with the explosion in fraud among customers at financial institutions who originate ACH payments and use RDC for deposits. This leaves financial institutions more vulnerable to risk than they may realize. Our Bank on Wipfli special guest to discuss risk management automation is Trevor Lain https://www.linkedin.com/in/trevorlain/, founder and CEO of LexAlign PBC. Join Lain, Wipfli partner Robert H. Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag and Wipfli senior manager Tim Merrell https://www.wipfli.com/about-wipfli/partners-and-associates/tim-merrell for a conversation on today’s oversight challenges and the best ways to address them. They cover: · The drawbacks of current manual audit practices · Gaps created in business operations in current practices · The benefits of automating required audit and security reviews · How improving risk management supports growth and sales
Generative AI tools like ChatGPT provide exciting opportunities for financial institutions to enhance customer service and increase operational efficiency. But any innovative technology also carries new risks to manage. In the hands of bad actors, generative AI also has the potential to increase the rate and sophistication of cyberattacks. Join this episode of Bank on Wipfli as we discuss the benefits of these new tools and how you can help ensure your defenses are AI ready. Listen in as Jeff Olejnik, principal at Wipfli, and Robert Zondag, partner at Wipfli, discuss: • The benefits and potential risks of AI • How to prepare your cybersecurity • Why financial institutions should have AI in their long-term digital strategy
Join us for a conversation about the state of vendor management. Learn how outsourcing management can help your organization meet rising customer expectations.
The regulations around overdraft fees are changing fast. If your financial institution wants to be compliant and avoid litigation, you’ll need to keep up. In this episode of Bank on Wipfli, we cover ways that you can manage regulations. Learn how clear communication and transparency in member agreements can help you navigate representment and the FDIC’s unfair, deceptive or abusive acts or practices policies. Our special guest is Cheryl Lawson, executive vice president of compliance review at JMFA https://www.jmfa.com/. Join Cheryl and Wipfli senior manager Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag as they cover how to respond to litigation and answer these questions: · How can you ensure your financial institution’s overdraft program is compliant with all regulations? · How can you ensure transparency and help account holders know what they’re agreeing to? · How can you keep up with all the regulations around overdraft programs?
Economic uncertainties are top of mind for most businesses and individuals. How will we know when we’re in a recession, and how should we prepare? How bad is it likely to be? Are interest rates likely to remain high? When will the housing market turn around? These are some of the key questions we address in this episode of Bank on Wipfli, which takes a deeper dive behind the alarmist headlines. Our special guest is Elliot Eisenberg, chief economist at GraphsandLaughs LLC https://econ70.com/ and former senior economist at the National Association of Home Builders and consultant to real estate professional associations, hedge funds and investment advisory groups. Join Eisenberg and Wipfli senior manager Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag as they discuss the state of the economy and the implications for:
What is cryptocurrency and blockchain technology’s role in the future of financial institutions? The next year is finally going to bring more answers than questions as generations — especially Gen Z and millennials — continue to adopt evolving technologies. These generations are also inheriting the largest generational wealth transfer, making it essential for institutions to determine how they, too, will adopt new and evolving technologies. Our special guest for this episode of Bank on Wipfli is Dr. Sean Stein Smith, CPA, CMA, CGMA, CFE, an assistant professor at Lehman College CUNY and one of Accounting Today’s Top 100 most influential people in accounting. Listen in as Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, Senior Manager at Wipfli, and Dr. Stein Smith discuss: · What is a stable coin, and how does it differ from other crypto? · How can you start integrating crypto in your financial institution? · Would incorporating crypto affect reporting?
What is cryptocurrency and blockchain technology’s role in the future of financial institutions? The next year is finally going to bring more answers than questions as generations — especially Gen Z and millennials — continue to adopt evolving technologies. These generations are also inheriting the largest generational wealth transfer, making it essential for institutions to determine how they, too, will adopt new and evolving technologies. Our special guest for this episode of Bank on Wipfli is Dr. Sean Stein Smith, CPA, CMA, CGMA, CFE, an assistant professor at Lehman College CUNY and one of Accounting Today’s Top 100 most influential people in accounting. Listen in as Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, Senior Manager at Wipfli, and Dr. Stein Smith discuss: · What is a stable coin, and how does it differ from other crypto? · How can you start integrating crypto in your financial institution? · Would incorporating crypto affect reporting?
Most consumers use digital banking to take a quick look at recent activity, check for fraud or verify deposits. A monthly review of a financial statement is a different experience altogether. As the world becomes increasingly digital, institutions must create a functioning e-statement experience for consumers. The more financial institutions can do to provide their customers with meaningful insights and summary data, the more they can help them understand their financial lives. But how do you create a better e-statement experience? That’s the subject of this episode of Bank on Wipfli. Listen in as Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, Senior Manager at Wipfli, talks to e-statement specialists Griffin Mcgahey, President at HC3 https://hc3.io/, and Jeremiah James, Chief Product Officer at HC3. They discuss: · Whether there is a future for printed statements. · How you can get multiple systems to work together seamlessly. · Why many financial institutions continue to be disappointed in their e-statement experience and what operations challenges they face in today’s environment. Listen in to learn what e-statement solutions your financial institution can leverage.
Most consumers use digital banking to take a quick look at recent activity, check for fraud or verify deposits. A monthly review of a financial statement is a different experience altogether. As the world becomes increasingly digital, institutions must create a functioning e-statement experience for consumers. The more financial institutions can do to provide their customers with meaningful insights and summary data, the more they can help them understand their financial lives. But how do you create a better e-statement experience? That’s the subject of this episode of Bank on Wipfli. Listen in as Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, Senior Manager at Wipfli, talks to e-statement specialists Griffin Mcgahey, President at HC3 https://hc3.io/, and Jeremiah James, Chief Product Officer at HC3. They discuss: · Whether there is a future for printed statements. · How you can get multiple systems to work together seamlessly. · Why many financial institutions continue to be disappointed in their e-statement experience and what operations challenges they face in today’s environment. Listen in to learn what e-statement solutions your financial institution can leverage.
Changes are happening in real estate, from commercial to residential. More workers are starting to come back into offices that have been practically empty for two years. Retirees selling their homes and moving into cities is contributing to a shortage of multifamily apartments and raising rents. In this episode of Bank on Wipfli, Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, Senior Manager at Wipfli, talks to Dr. Stephen Buckman, a professor in the Master of Real Estate Development Program at Clemson University, about the commercial real estate trends. They discuss: · How the residential market compares to the commercial market. · What factors are important to look at when talking about commercial real estate. · If there’s a call back to the office, how that will effect commercial real estate. Listen in to learn what your financial institutions needs to know about the real estate market.
The employee experience remains a strategic issue for financial institutions. While many executive leaders recognize the importance of creating a people plan that aligns with their strategic plan, many don’t have the time or capacity to put the necessary amount of effort into building and executing on it. At the same time, 36% of financial services workers feel their senior leaders are not providing clear direction about where the organization is headed, and 32% feel their managers are not effective in serving and supporting the team. In this episode of Bank on Wipfli, Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, Senior Manager at Wipfli, talks to Michelle Joseph https://www.wipfli.com/about-wipfli/partners-and-associates/michelle-joseph, Manager within the employee experience team at Wipfli, talk about creating a better employee experience. They discuss: __ __
Work is on trial. Employees are reassessing why they work and where they work, and they’re leaving jobs at record rates to find out what exactly drives them. Improving the employee experience is top of mind for financial institutions — and for good reason. The employee experience is critical in attracting talented people and keeping the ones you already have. And it’s everyone’s responsibility in the organization, from leadership to HR, to foster a better experience. How? In this episode of Bank on Wipfli, Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, Senior Manager, and Michelle Joseph https://www.wipfli.com/about-wipfli/partners-and-associates/michelle-joseph, manager in Wipfli’s organization performance practice, dive into: __ __ Listen in to learn employee experience best practices.
The working age population is at an all-time historical low. Although it has been slowly rising, this trend is expected to continue for 10 more years—and it’s putting pressure on financial institutions that are trying to attract and retain top talent. Many are seeing employees leave for competitors or for other job opportunities that better fit their needs and their expectations. So, what are some effective measures you can implement to attract and retain talent? Listen to our latest Bank on Wipfli episode to find out. Wipfli’s Robert Zondag, Senior Manager and Barbara Low, Manager, discuss how to attract top talent and how to retain it, including: •The true labor market challenge facing financial institutions today. •What elements contribute to an institution’s ability to retain needed talent. •The importance of culture, succession planning and employee development.
What are some of the recent trends in community banking, and how are banks leveraging those to gain a competitive edge in the market? Wipfli recently released its research report on the state of community banking https://www.wipfli.com/news/2022/fi-wipfli-community-banking-outlook-2022-research, which explores these trends and strategies. And in this episode of Bank on Wipfli, Robert Zondag, Senior Manager https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag, and Anna Kooi, National Financial Services Industry Leader, Partner https://www.wipfli.com/about-wipfli/partners-and-associates/anna-kooi, at Wipfli, discuss the research report and its findings. Listen in to learn about: __ __ Get the full report here: Wipfli community banking outlook 2022 research https://www.wipfli.com/news/2022/fi-wipfli-community-banking-outlook-2022-research
ESG. It’s getting a lot of buzz but do you know what it stands for? And more important, are you incorporating it into your business? ESG is the umbrella term for environmental, social and governance issues that financial institutions big and small are focusing on these days. Financial institutions that take these issues to heart understand how important they are for their brand and their business. Is your organization doing all it can to show consumers, investors and employees that you are on top of your ESG game? Our host Robert Zondag talks with Wipfli Senior Manager Karen Mitchell about how banks and other financial institutions are setting up effective ESG programs. You’ll learn how demonstrating your commitment to the values that benefit society also helps your business. Listen in to learn how developing and communicating your ESG strategy can give your company a competitive edge in the marketplace.
What are the latest third-party risk management threats and regulatory changes your financial institution should be looking at right now? With the explosion of cyberthreats, third-party risk management programs have to depend on more than point-in-time security assessments. For example, if your vendors have remote employees due the pandemic, but this wasn’t a consideration in your last risk review or due diligence, that’s a risk you haven’t assessed. Does your third-party risk management program lack the resources to get it all done? Is it causing you to fall behind on risk monitoring? This podcast episode is for you. Our host, Robert Zondag, Senior Manager at Wipfli, talks with Hilary Jewhurst, Third-Party Risk Evangelist & Advocate at Venminder, about what to do when you have too much work and not enough resources, and how to prepare for upcoming interagency guidance e too much work and not enough resources, and how to prepare for upcoming interagency guidance
If you’ve decided your financial institution is too traditional or too small to get into the cryptocurrency market, it might be time to rethink that. In this month’s Bank on Wipfli podcast, Wipfli’s blockchain and digital assets lead, David A. Canedo, and host Robert Zondag discuss the myths around crypto, how cryptocurrencies are being used and what opportunities exist for financial institutions in the cryptocurrency space today. While bigger players will have certain advantages, size doesn’t really make a difference. “Banks could potentially have greater AML exposure by not offering cryptocurrency services to customers,” Canedo says. “This is because customers will instead send funds from other exchanges and the banks won’t know the source of these. By offering cryptocurrency services, on-chain data can be analyzed to recognize patterns and red flags. ”While many of these technologies are reaching their mature phase, we are still early in adoption so it is important to be flexible as you learn more information. Listen now to learn more about cryptocurrency.
A CRM system can have a tremendous impact on not only operational efficiency but also the customer experience. It can transform what used to take days of turnaround time for customers to hours or even minutes. But how often have you heard others say that smaller community institutions simply can’t afford a CRM? Or that they don’t have the skillset to effectively execute one? It’s time to overcome this myth. In this episode of Bank on Wipfli, Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag talks with special guest Jim Collins, Senior Director, Financial Services Industry at Salesforce http://www.salesforce.com/, about how banks of all sizes can successfully implement CRM strategies. They cover: · What different CRM strategies look like · Understanding the costs, capital and infrastructure of CRM · Tips, tools and tactics to align your team toward achieving your digital evolution goals Listen to learn how your financial institution can create a successful CRM strategy.
Many banks are seeking tools to improve profitability and enhance lending. One such tool is the use of interest rate swaps. Should your bank be leveraging them? In this episode of Bank on Wipfli, Robert Zondag https://www.wipfli.com/about-wipfli/partners-and-associates/robert-zondag tackles the subject with special guest Zoya Gargiulo, Principal at Mohanty Gargiulo https://mohantyllc.com/. They cover: · How banks can use interest rate swaps · How banks are using interest rate swaps as a tool to manage interest-rate risk · What banks need to know about implementing swap programs, such as risk components, reporting and accounting implications · How banks can use advisors to effectively implement or augment a swap program
