On this episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, is joined by an expert panel to discuss the intricacies and challenges of hiring at independent insurance agencies, as well as some much-needed winning solutions.
As the insurance industry marks Insurance Careers Month, Claudia St. John, president of The Workplace Advisors, an HR consulting and training firm; Nolan Duda, partner and client experience manager at IdealTraits, a recruiting platform built for independent agencies; and Katherine Strate Smith, president and CEO of Strate Insurance in Morristown, Tennessee, offer their unique perspectives on independent insurance agencies’ No. 1 challenge—hiring.
Both the insurance landscape and the world of work continue to evolve amidst technological advancements, global economic trends and the lasting effects of the pandemic, the task of attracting, retaining, and developing talent has never been more complicated. Thanks to this specialist panel, this episode provides the foundation for a path forward.
Agency Nation Radio is where insurance professionals turn on the mic and share unscripted stories about leadership, technology, marketing, success, and failure—stories that helped make them the professionals they are today. From Main Street USA to the pages of Independent Agent—we’ve got the stories you want to hear. For more, catch Agency Nation Radio on your favorite streaming platform or visit https://www.iamagazine.com/podcasts

William Jones, Editor-in-Chief, Independent Agent Magazine
https://www.linkedin.com/in/william-j-jones/

Claudia St. John, Founder and CEO of The Workplace Advisors, Keynote Speaker, Author
https://www.linkedin.com/in/claudiastjohn/

Nolan Duda, Client Experience Manager at IdealTraits Inc.
https://www.linkedin.com/in/nolan-duda100/

Katherine Strate Smith, President and CEO at Strate Insurance Group, Inc.
https://www.linkedin.com/in/katherinestrate/