Navigating the intricate dance between AI and human service in the modern customer journey, Dr. Michelli shares the skill needed to blend these elements into optimum customer experiences.

The current episode, the second in a series, spotlights the union of human touch and technological prowess across various stages of a customer's journey.   This installment will help you:

• Understand the overarching principles that guide when, where, and how to use AI.


• Grasp the pivotal role of human service in tasks like relationship building, and


• Discern areas where AI can streamline operations, from personalized ads to detecting fraud.

The episode further segments the customer journey into awareness, consideration, sales, service, and referrals, emphasizing the complimentary roles of AI and humans at each phase.

By its end, listeners are left contemplating how effectively they are merging human interaction and AI to enhance customer interactions. 

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on merging human service and AI can reach out to him directly.

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