Jerry Fritz, Corporate Trainer, returns to talk about developing a successful “WOW” customer service strategy for your small business.

IN THE NEWS

The High Cost of Saving a Failing Business

When small firms file for bankruptcy protection, the cost is often $100,000 to $300,000, and sometimes twice that.  For small businesses facing bankruptcy, the path to a fresh start isn’t cheap.

FINAL THOUGHTS

The 6 Best Industries You've Never Heard of

 

 Sometimes the key to identifying a market opportunity requires looking where everyone else isn't.