Featuring Ella Dillon, Chief Customer Officer of Conversica

She possesses deep expertise in Customer Experience design for fast-growing pre-IPO SaaS companies rooted in loyalty-driven retention and expansion. Before joining Conversica, Ella ran Global Customer Support and Global Customer Success at Outreach.io, supporting their growth through $150M in revenue.

Episode quote:

“People are starting to think about an integrated revenue journey, not siloed. The old marketing was top of funnel get new, get hot leads.”

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