Professor Jo Richardson is a Professor of Housing and Social Research and Director of the Centre for Comparative Housing Research at De Montfort University, Leicester, UK. Jo is currently a Visiting Fellow at the Centre for Urban Transitions at Swinburne University of Technology.

In this lecture Jo will reflect on findings from her CIH Frontline Futures research, combined with lessons from her JRF project on conflict resolution on Traveller site delivery and management. She will consider whether an increasing march towards ‘mainstreaming’ management approaches can improve service delivery whilst still making diverse groups of residents with different cultural, social and economic backgrounds, still feel valued and ‘at home’.