The story of call centers at the beginning of the COVID-19 pandemic mirrored that of many industries. The understanding of the dangerous of the coronavirus sent offices scrambling as they looked to allow employees to work safely but effectively from their homes. 

The call center industry also was faced with the fact that recordings are necessary to keep track of orders, make sure customer services goals are being met and utilize calls for trainings. That meant many companies either took large risks going without those vital recordings or lost time as software was being installed. That wasn’t the case for clients utilizing OrecX.