The COVID pandemic devastated nursing homes and other long-term care facilities highlighting the need for major reforms. What are the policies behind the often dismal performance of the nursing home industry? What policy changes have been made so far and why are nursing home residents still so vulnerable?

To find out, we spoke to Tony Chicotel, senior staff attorney at California Advocates for Nursing Home Reform, or CANHR, where he promotes the rights of residents in long-term care facilities through litigation, legislation, regulatory policy, and consumer education.