Dr. Nathan Regier is joined by Marlene Chism to talk about conflict and drama, and how they are related to communication, compassion, and accountability. High-level leaders seek Marlene’s expertise as a thought partner, advisor, or coach when going through periods of transition or change. Organizations seek Marlene’s leadership development courses to teach mid-level and senior leaders strategic communication skills to initiate conversations that get results and increase accountability.

Marlene is the author of four books, including Stop Workplace Drama; No-Drama Leadership; 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading.

 

Key Takeaways:

[1:48] Marlene talks about why she chose to dedicate her career to equipping leaders with conflict and accountability communication skills.

[3:07] What is the genesis of Marlene’s book From Conflict to Courage?

[4:45] How did Marlene structure her book to accomplish her goal?

[6:15] How does Marlene define conflict?

[7:55] Marlene explains how conflict is caused.

[10:39] Marlene defines drama.

[14:16] What is involved in building conflict capacity?

[17:40] Marlene talks about the value of personal responsibility.

[18:42] How do people misunderstand their responsibility?

[20:34] Marlene unpacks emotional intelligence and explains why it is so important during conflict.

[21:39] Marlene talks about integrity.

[26:45] Marlene speaks of the danger of justification.

[29:15] Marlene shares a tool to work with the resistance to change, nothing happens without willingness.

[33:20] Marlene shares her perspective on compassion.

[35:21] Marlene shares her passion for the topic of leadership identity.

[37:27] Marlene’s advice: Work on yourself and seek clarity.

[38:57] Nate shares the highlights of an amazing conversation with Marlene Chism

 

Mentioned in this episode:

The Compassion Mindset

Learn more about Marlene Chism Consulting. 

Follow Marlene Chism on Linkedin 

 

Tweetables:

“Every major problem can be traced back to a conversation that should have happened, but didn’t.” #oncompassion 

 

“There is no conflict unless there is inner conflict.” #oncompassion

 

“Conflict is not the problem, mismanagement is the problem.” #oncompassion

 

“The more responsibility you have, the more choices you should have.” #oncompassion

 

“Change your interpretation and you  will change your experience.” #oncompassion

 

“Nothing happens without willingness.” #oncompassion