688: Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, shares his perspective on changing customer expectations and their impact on the future of work. He shares the hallmarks of great customer experience in the digital age, highlights shifting customer priorities, and articulates the ways in which companies are responding to these changes. He also discusses how hyper-automation is changing collaboration tools and shares his thoughts on what the future might hold. Finally, Thimaya looks ahead at other trends in technology on his radar, including the expansion of 5G and continued prevalence of data analytics.