In this episode of The Site Shed podcast, we explore the compelling journey of business transformation. Host Matt Jones discusses the necessity of restructuring your business to align with strategic objectives and meet client needs effectively. From leveraging technology to enhance customer experience to the importance of continuous feedback for improvement, this episode serves as a comprehensive guide for anyone looking to transform their business in today's fast-paced market. Tune in to gain valuable insights into achieving successful business transformation.
Watch the video version of this podcast at https://youtu.be/XnIpe_yBdog
Discussion Points:
[00:01:50] Revamp agency, deliver what customers need.
[00:04:15] Stressful but valuable journey for business evolution.
[00:09:12] Identify goals, focus on outcomes for success.
[00:13:48] Identify needs, find solutions, learn and adapt.
[00:18:07] Retrain staff on new process, improve qualifications
[00:20:20] "Reduce friction and create great customer experience."
[00:22:57] Solar company: new tech, monitoring, educate clients. Touch points lead to reengagement, more spending.
Resources:
Connect with me on LinkedIn. For more podcast episodes, you may also visit my website. You can listen from your mobile device right now. 🎧 🎧 Click here 🎧 🎧
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