Customers have more power now than they had before. If your service or product isn’t great, they won’t think twice about leaving. They’re going to write you a bad review and that could be it for you. It’s very important to understand your customer’s journey really well. Know what they value and offer that to them. The competition is only getting tougher so you need to be conscious, creative, and intentional with how you deal with your customers.

Join John Livesay as he talks to David Avrin about the new landscape of business and why customers leave. David is a best-selling author and an in-demand Customer Experience speaker. Learn how to properly do your business by putting the customer front-and-center. Start upping your game when it comes to customer experience.