AutoSuccess: The Podcast

Babcox Media


Selling, Business and Leadership content for the Automotive Dealership

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782 episodes

AutoSuccess 782: Challenges to Moving Vehicles Efficiently

Trent Broberg of ACERTUS discusses the challenges of moving vehicles efficiently and how technology has improved that process, as well as how a logistics provider can help car dealers acquire more inventory.

Dec 30, 2022
AutoSuccess 781: Automotive Retail Trends

Arabah Woodberry of JP Morgan Chase discusses industry trends, such as EVs and inventory challenges, as well as some of Chase’s initiatives — from a platform that provides pre-approved customers directly to a dealer’s CRM to their investments in the minority dealer population.

Dec 23, 2022
AutoSuccess 780: Industry Insider Tips from Reddick Brown Ford

Brock Patterson, national specialty vehicle manager and Braxton Patterson, marketing manager with Reddick Brown Ford in Morrison, Tennessee, discuss how their dealership has developed a niche in performance and specialty vehicles, also converting and upgrading vehicles.

Dec 16, 2022
AutoSuccess 779: Modern Dealership Software Needs

Guru Sankararaman, cofounder of Tekion, explains how updated software can bring automotive retailing into the modern consumer market, how to improve digital retailing processes, his perspective on the EV market and more.

Dec 09, 2022
AutoSuccess 778: CRMs: Data Management or Customer Engagement Tool?

Steve Roessler from DriveCentric discusses how dealerships should be utilizing CRMs in a modern business world.

Dec 02, 2022
Episode 777: Creating Engaging Customer Videos

Evan Riley, the national sales director for Flick Fusion, discusses some best practices for creating engaging customer videos.

Nov 18, 2022
Podcast: Digital Marketing for Dealerships

Dan Moore, president of Vistadash and COO of DealerBuilt, joins us in the AutoSuccess studio in this episode of AutoSuccess: The Podcast, to discuss DealerBuilt’s acquisition of Vistadash, and the two brands' perspectives on digital marketing for the modern dealership. You can watch the original episode on our YouTube channel.

Nov 11, 2022
Episode 775: Mastering One-on-One Meetings

In this episode of AutoSuccess: The Podcast, Ian Vandenbark, a national trainer and account executive with iA American Warranty Group, joins us to give his advice on being an effective leader to your F&I team. Ian wrote an article about one-on-one meetings in the October issue of AutoSuccess, which he is following up on in this episode. The original article can be found on

Nov 04, 2022
Episode 774: The Importance of Recon

In this audio airing of the Executive Spotlight interview with Velocity Automotive, the Founder, Hugh Hathcock, and Executive Vice President, Kalah Hathcock, discuss why they created Velocity Automotive and how it helps dealerships move into the modern era of auto sales. For the Hathcock's insights into why recon is so important as well as a look into Velocity's sponsorship of AutoSuccess' Champions of Charity program, listen in to todays episode of AutoSuccess: The Podcast.

Oct 28, 2022
Episode 773: Industry Perspectives from a Marketing Exec

In this audio airing of the Executive Spotlight interview with Reynolds and Reynolds' VP of Marketing Greg Uland, the experienced marketing exec gives his insights and tips on consumer behavior and relations, F&I sales, updated selling processes, and much more. To watch this interview, head to or subscribe to our YouTube channel.

Oct 21, 2022
Episode 772: Updated Calling in the Modern Dealership

In this audio airing of a Dealer Insider interview with Jordyn Crocker, internet sales director, and George Ransom, regional GM, of Hall Mile One Autogroup, we cover the topics important to modern dealerships. These topics include inventory, vehicle acquisition and updates to phone call technology. Hall Mile One Autogroup, a 17-store operation, offers a great perspective to all of these topics in this episode of AutoSuccess: The Podcast.

Oct 14, 2022
Episode 771: Getting ROs to Your Service Lane

In this airing of the Executive Spotlight interview with Chuck Worley, OEM specialist with Naked Lime Marketing, the industry veteran discusses how to bring in high value repair orders through connecting with the consumers. For insights on strategic messaging surrounding fixed operations and thoughts on other current challenges in the auto world, tune in to this episode.

Oct 07, 2022
Episode 770: Leadership — Successful Daily Habits

Continuing our leadership series on AutoSuccess: The Podcast, we asked recent guests what daily habits that have helped in their success. Today's episode includes advice from Becky Chernek of Chernek Consulting, Zach Billings of Wikimotive, Travis James of Flick Fusion, Rick Kurtz of Protective Asset Protection, Laura Rowland of iA American Warranty Group and Ryan Pitz of Car Wars. Listen in to this episode for insights on education, motivation and more.

Sep 30, 2022
Episode 769: The Guest Experience

In this audio airing of a past Executive Spotlight interview, Ryan Powers, the VP of marketing and business development with SoundFox, discusses the importance of the guest experience during the car buying process. From the hold message for call-in customers to those waiting for F&I help in the dealership lobby, Ryan offers his insights to give your customers the experience they want.

Sep 23, 2022
Episode 768: How to Level-Up Hiring Practices

Laura Rowland, account executive with iA American Warranty Group, joins us today on AutoSuccess: The Podcast to discuss the who, what, why and how of modern hiring. For insights on what benefits to offer employees and how to make your whole team part of the hiring team, listen in to this important interview.

Sep 16, 2022
Episode 767: Analyzing Fixed Ops Processes

This episode of AutoSuccess: The Podcast features an audio airing of the Executive Spotlight interview with Kristin Williams, the manager of dealer development with DealerPRO Training. Through her role with DealerPRO, Kristin helps dealership's all around the U.S. evaluate and improve their store processes. Listen in to this episode for insights on what processes Kristin says the nation's top performing dealers are implementing.

Sep 09, 2022
Episode 765: Increasing Dealers' F&I Potential

In this episode of Auto Success: The Podcast, Rick Kurtz, the senior vice president and chief distribution officer for Protective Asset Protection, discusses how dealers can better strategize F&I profits amid this challenging and quickly changing sales climate. Rick offers insights on inventory and parts shortages, consumer behavior, inflation, training and how all these factors affect F&I.

Sep 02, 2022
Episode 764: Mentoring Your Employees

In this audio airing of the Executive Spotlight episode with Kimberly Cowen, the CEO of automotive marketing company Kymeera, we discuss all things employee relations. From how to keep your employees happy and the importance of creating a mentoring program, tune in to this episode for some invaluable tips and advice from this executive.

Aug 26, 2022
Episode 763: Improving Call Management

In this episode of AutoSuccess: The Podcast, The VP of Training with Car Wars, Ryan Pitz, gives dealers and their sales team advice on how to have more successful sales calls. For more information on his company, visit

Aug 19, 2022
AutoSuccess 762: Marketing Your Service Lane

In this audio airing of our Executive Spotlight interview with Russell Hill, the co-founder and managing partner of FixedOPS Marketing, the fixed operations expert discusses improving marketing tactics for your service lane through better video, user-friendly websites, increasing your social media presence and more.

Aug 12, 2022
AutoSuccess 761: Working with Subprime F&I Customers

This week on AutoSuccess: The Process, we catch up with Beck Chernek, the president and CEO of Cherneck Consulting to hear her thoughts on raising vehicle costs and how that is changing the sales process with subprime buyers. Becky relays insights on refinancing, rising interest rates and more in this interview.

Aug 05, 2022
AutoSuccess 760: Website Content and SEO

Zach Billings, the co-founder and VP of client performance with Wikimotive, joins us today on AutoSuccess: The Podcast to discuss the very important topic of search engine optimization. Listen to the educational interview for invaluable insights on paid search, video and written content, distance-based SEO rankings, blog posts and more.

Jul 29, 2022
AutoSuccess 759: Industry Insider Tips from Kunes Auto Group

In this audio airing of a past Dealer Insider interview, Scott Kunes, the COO of Kunes Auto Group, discusses what makes his organization successful, with insights about community outreach, employee relations, social media marketing and more.

Jul 22, 2022
AutoSuccess: Leadership — Developing the Next Generation

In this leadership episode, past AutoSuccess: The Podcast guests answer the same question: What are the keys to to developing the next generation of leaders? Seven industry experts give their insights on this with ideas ranging from identifying your mid-performing employees to bringing talent back into the physical workplace.

Jul 15, 2022
AutoSuccess 757: A Look into Hyundai of South Brunswick

In this audio airing of the Dealer Insider with Janet Feliciano, general manager and dealer principal of Hyundai of South Brunswick, our guest discusses her dealership's hiring practices, service lane, EV trends they are seeing and more.

Jul 08, 2022
AutoSuccess 756: Increase profits using better marketing

In todays episode of AutoSuccess: The Podcast, Jason Girdner, the CEO of automotive marketing company TECOBI, joins us to discuss how dealerships can increase profits during this time of fluctuation through better advertising, social media usage and customer communication.

Jul 01, 2022
AutoSuccess 755: The next generation of dealers with Automotive Innovations

In our second Executive Spotlight episode, we welcomed Hoss Devine, the CEO and founder of Automotive Innovations (AI) to the AutoSuccess studio. Hoss discusses the suite of solutions AI offers dealers, including F&I, recon and training programs, as well as what the future of dealerships will look like.

Jun 24, 2022
AutoSuccess 754: Recruiting and Retaining Talent

Leadership from The Atticus Group, Co-Founder Andy McBride and Vice President of Business Development Trevor Patching, join us on AutoSuccess: The Podcast to discuss remaining a competitive employer, creating loyal employees and more hiring trends.

Jun 17, 2022
AutoSuccess 753: DealerBuilt's Veronica Dunford

This episode of AutoSuccess: The Podcast features our first Executive Spotlight video interview series episode where we welcomed Veronica Dunford, the VP of strategic partnerships for DealerBuilt, to the AutoSuccess studio. Veronica discusses her background, how DealerBuilt has reimagined DMS and how the company is growing.

Jun 10, 2022
AutoSuccess 752: Vehicle Leasing Opportunities

This episode of AutoSuccess: The Podcast welcomes Michael LaMotta, the founder and CEO of DOWC, who provides insights on future trends in the auto industry, specifically surrounding vehicle leasing and dealer owned finance captives (DOFC).

Jun 03, 2022