The Dental A Team Podcast
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814 episodes
Tiff and Dana focus on the front office — specifically, how offices can make sure they have exactly what they need in place to make everyone happy (patients, team members, doctor(s), etc.). They give tips on fine-tuning insurance, account balances, auditing codes, schedule-building, billing, and more. Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Kiera shares two office autopsies, each who considered practice expansion and went about it in different ways. When considering whether to sell to a DSO or move to a bigger building or simply stay where you are, make sure you’re not doing so for the wrong reasons. Kiera explains what the right reasons and wrong reasons would be, and how the two offices ultimately made their decisions. Episode resources: Reach out to Kiera Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Tiff and Dana are back with more leveling-up tips for your practices! They focus on the billing department, specifically the key ingredient to keep everything moving smoothly: calendars. Setting up a calendar to keep things on track will keep your cadence consistent — a must-do when it comes to staying on top of all that work. Tiff and Dana walk through what to include on that calendar, the importance of cheat sheets, how to train your support team ahead of time, and more. Episode resources: Reach out to Tiff and Dana Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Ryan Isaac is once again on the podcast! In this episode, he and Kiera discuss how impactful burnout can be, what the signs are, and how to overcome it. Also, both the Dental A-Team and Ryan’s Dentist Advisors have summits coming up! Get the details: __ __ Episode resources: Tune in to The Dentist Money Show Reach out to Kiera Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Roadmaps for all the different aspects of businesses are really difficult to create. There’s a lot of room for error along the way. It’d sure be nice to have a ready-made business success cycle, plus the experts to help you over any hurdles that appear. Kiera talks in this episode about Dental A-Team’s Practice Momentum, and how signing up will get you on the right path forward to make your practice the best it can be. Episode resources: Reach out to Kiera: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Did you know: presenting treatment plans is 80% psychology and 20% skill? In this episode, Kiera talks through the Dental A-Team tried and true method of treatment plans, both the psychology and skill aspects. * Episode resources: Reach out to Kiera: hello@thedentalateam.com Listen to episode 133, What Drives You: Cost, Longevity, Function, or Cosmetic Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Tiff and Dana continue on the leveling up of positions around the practice. In this episode, the focus is on office managers (or business managers or whoever functions as your go-to for team members). The consultants chat about what’s often seen as the more challenging side of this position, aka people-ing (guiding accountability, training, communicating, etc.). The give insight on: __ __ Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
* * * * Kiera walks listeners through system success cycles for leadership and team members in a practice, and what the most critical systems are to have in place for start-up practices. Remember, the most important factor for system implementation is simplicity—Kiera explains how to keep things simple so they stick in team members’ heads. * Episode resources: Reach out to Kiera: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast * * * *
Welcome to the treatment coordinator realm! Consultants Tiff and Dana closely analyze what a treatment tracker is and how you can use one most effectively for your practice. They touch on: __ __ Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com Listen to episode 400, The Best Way to Follow Up With Patients Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
In celebration of this podcast turning five years old, Kiera shares five things she wishes she’d known before becoming CEO (or any type of leader). __ __ Thanks to everyone who’s helped make this become one of the top dental podcasts out there! Episode resources: Reach out to Kiera: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
The popular office autopsy is back! In this episode, Kiera talks about a practice that worked with DAT to implement PRF (platelet-rich fibrin) into its toolbox. Not only did the therapy service massively increase this office’s production, but the team stayed consistent and focused for a majority of 2023 to make sure the information and procedure was the best it could be for patients. Episode resources: Reach out to Kiera: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
It’s another book club episode! Kiera reviews Crucial Conversations: Told for Talking When Stakes are High, which gives guidance on how to speak effectively with others — personally, professionally, whatever. She also touches on how to host the ideal book club for your office. Find the full book club rundown here! Episode resources: Reach out to Kiera: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
AT consultants Tiff and Denae discuss key performance indicators (KPIs). When utilized correctly, KPIs can help you understand if the individual pieces are moving in the right direction for the practice as a whole. They touch on finding the right metrics for positions, examples of what to track, how often to track KPIs, and more. Episode resources: Reach out to Tiff and Denae: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Kiera is joined by Bob Burg, co-author of The Go-Giver https://thegogiver.com/the-go-giver/! In this conversational episode, Kiera and Bob discuss how people can have effective sales conversations with others — even if they don’t feel like a sales-driven person. Bob touches on how The Go-Giver came to be, how to utilize sales with patients, how to really believe in what you’re selling, and more. About Bob Burg: For 30 years Bob has helped companies, sales leaders, and their teams to more effectively communicate their value, sell at higher prices with less resistance, and grow their businesses based on Endless Referrals. Bob has regularly addressed audiences ranging in size from 50 to 16,000 — sharing the platform with notables including today’s top thought leaders, broadcast personalities, Olympic athletes and political leaders including a former United States president. Although for years he was best known for his book Endless Referrals, it’s his business parable, The Go-Giver (coauthored with John David Mann) that captured the imagination of his readers. The Go-Giver, a Wall Street Journal and BusinessWeek Bestseller, has sold over a million copies. Since its release it has consistently stayed in the Top 25 on Porchlight’s (formerly 800-CEO-READ) Business Book Bestsellers List. The book has been translated into 30 languages. It was rated #10 on Inc. Magazine’s list of the Most Motivational Books Ever Written, and was on HubSpot’s 20 Most Highly Rated Sales Books of All Time. Bob is the author of a number of books on sales, marketing and influence, with total book sales approaching two million copies. The American Management Association named Bob one of the 30 Most Influential Leaders and he was named one of the Top 200 Most Influential Authors in the World by Richtopia. Bob is an advocate, supporter and defender of the Free Enterprise system, believing that the amount of money one makes is directly proportional to how many people they serve. He is also an unapologetic animal fanatic and served on the board of directors of Furry Friends Adoption and Clinic in his town of Jupiter, Florida. Episode resources: Read The Go-Giver by Bob Burg and John David Mann Reach out to Kiera: hello@thedentalateam.com Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
* * Job descriptions are one of the most underutilized tools in dental practices — especially when it comes to additional duties and how those can fit in. DAT consultants Tiff and Dana discuss using job descriptions for more than just onboarding. Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
The Dental A-Team has heard from a number of offices who waded through a difficult December financially. Kiera gives tangible tips about how to get out in front of everything to make sure 2024’s year-end will go from bad to good. She touches on: __ __ Episode resources: Reach out to Kiera: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
* Tiff and Dana talk about how to know if the best personalities are being utilized in the right ways in your practice. Amid growth beyond gateway positions and desperate hiring, it’s important to consider the larger picture when bringing on new (or moving around current) employees. Tiff and Dana discuss building positions around the needs of your practice, and how to have hard conversations when someone just isn’t working out anymore. Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com Learn about Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
The Dental A-Team is expanding its services! In this episode, Kiera and Tiff share the newest DAT opportunity: Practice Momentum Group Consulting. This opportunity is for those interested in joining a community of fellow dentistry experts to explore the trends, triumphs, and trials in the field — all with consultant experts on hand. Learn more about this exciting opportunity, a great step for those not quite ready for one-on-one coaching: www.thedentalateam.com/dental-consulting/practice-momentum. Episode resources: Reach out to Kiera and Tiff: hello@thedentalateam.com Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Kiera is joined by Dr. Kyle Stanley, a dentist working to improve mental health in the industry with his Light Side Academy. They discuss why mental health is so negative in dentistry, warning signs for wellness, how to shift identities for the better, and a ton more. About Dr. Stanley: Dr. Kyle Stanley, named "The Next Generation of Cosmetic Dentistry" by the American Academy of Cosmetic Dentistry, “The Top 10 Young Educators in Dentistry” by the Seattle Study Club, and "World's Top 100 Doctors in Dentistry" graduated from USC and then went on to complete a dental implant residency and dental implant specialty in Brazil. He is a researcher who has published in some top dental journals about esthetics, implants, and plastic surgery topics. One of the few dental AI experts in the world, he co-founded Pearl, a company that is changing how patients are treated through artificial intelligence. He is an advisor for some of the most forward-thinking dental tech companies. Dr. Stanley is the most prominent advocate of mental health in dentistry and through his Light Side Academy has helped countless dentists reduce burnout for a sustainable career in dentistry. He maintains a private practice in Beverly Hills, focusing on implant surgery and prosthetics. Episode resources: Learn about Dr. Stanley https://drkylestanley.com/ Be part of Light Side https://lightsidedentistry.com/ Reach out to Kiera: hello@thedentalateam.com Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Why does success feel so unattainable? Because we don’t realize it’s relative. In this episode, Kiera talks about how a rich, successful life can mean something different to everyone, how success has evolving definitions, and gives listeners an exercise. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Kiera and Spiffy Tiffy shine a light on listening to understand—as a leader, team member, human being. This is an opportunity to stretch your intuitive muscles and learn how to observe situations for improved understanding of how those in your life function. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Tiff and Denae sketch out what it takes to sketch out an organizational chart for your practice. These charts are a tangible outline of how your business operates, and can answer such questions like Who do I report to?, Who do I look to for certain information? and If I need something outside of my department, where do I go? An effective org chart for your practice empowers people in their positions to really perform in their seat. Tiff and Denae give advice on how to go about creating one the DAT-approved way. Episode resources: Reach out to Tiff and Denae: hello@thedentalateam.com Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Kiera breaks down overhead versus cash flow by walking listeners through an actual overhead calculator piece by piece. She also provides insight on how to reduce your practice’s overhead, pay your doctor(s) 20%-30%, and maintain profitability — all at the same time. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Tiff and Denae are back with another episode on hiring people the right way. This episode is about the last hurdle: the offer. The two run through the following: __ __ Episode resources: Reach out to Tiff and Denae: hello@thedentalateam.com Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Kiera is joined by Mike Buckner of Pearl to continue their conversation about artificial intelligence in dentistry in a way that enhances treatment plans, patient care, and overall practice. Together, they discuss: __ __ Episode resources: Learn about Pearl https://www.hellopearl.com/ DAT listeners, connect with Mike: mike@hellopearl.com Listen to episode 712, The Immersion of A.I. in Dentistry Reach out to Kiera: hello@thedentalateam.com Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
DAT consultants Tiff and Denae break down the best way to hire new team members. They focus on the right mindset to approach interviews with, questions to ask to help the interviewee open up, prepping for a team interview, and a ton more. * Episode resources: Reserve your spot at Master Momentum 2024! https://info.thedentalateam.com/mm24 Reach out to Tiff and Denae Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
After last year’s popular book club, Kiera’s back with round two. Bookmark the list below and read the books with your team for improved work ethic, culture, teamwork, and more. January: The Go-Giver: A Little Story about a Powerful Business Idea by Bob Burg (Kiera reviews this book in this episode!) February: Crucial Conversations: Tools for Talking When Stakes are High by by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory March: The Noticer: Sometimes, All a Person Needs is a Little Perspective by Andy Andrews April: Buy Back Your Time: Get Unstuck, Reclaim Your Freedom, and Build Your Empire by Dan Martell May: High Output Management by Andrew S. Grove June: Come Up for Air: How Teams Can Leverage Systems and Tools to Stop Drowning in Work by Nick Sonnenberg July: You Can Heal Your Life by Louise Hay August: Your Next Five Moves: Master the Art of Business Strategy by Patrick Bet-David September: Die with Zero: Getting All You Can from Your Money and Your Life by Bill Perkins November: The Power of Fun: How to Feel Alive Again by Catherine Price Dec: Deep Work: Rules for Focused Success in a Distracted World by Cal Newport Episode resources: Reserve your spot at Master Momentum 2024! https://info.thedentalateam.com/mm24 Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Dr. Dave Moghadam returns, this time to chat with Tiff! In this episode, Dr. Moghadam reflects on how he’s addressed being overwhelmed as a doctor/practice owner over the past year, including: __ __ Episode resources: Listen to other episodes with Dr. Dave Moghadam Reserve your spot at Master Momentum 2024! https://info.thedentalateam.com/mm24 Reach out to Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Kiera was recently asked what the most worthwhile investment she made to get where she is now. In this episode, she talks about her answers, as well as what she’s heard from other people. Episode resources: Reserve your spot at Master Momentum 2024! https://info.thedentalateam.com/mm24 Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Hiring a fantastic team member starts with writing the perfect ad. Tiff and Dana share tips on how to approach writing and distributing ads to hire. They touch on creating job descriptions, including core values, teasing culture style, and more. * Episode resources: Reserve your spot at Master Momentum 2024! https://info.thedentalateam.com/mm24 Reach out to Tiff and Dana Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
