People&Digital
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In this thrilling episode, I take one of the scariest and most exhilarating plunges in my career - transitioning from "People & Digital" to "Brazen", a new leadership platform designed to empower human-centric leaders. As I share the six valuable lessons learned from my six-year journey as an entrepreneur, you will discover the challenges, bets, and brave moves that brought me to this point. Tune in to learn about my vision for Brazen - a launch pad for leaders seeking to create courageously, fearlessly, and brazenly, and to uncover the evolution of leadership, one bold move at a time. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_leadershipcoach & ameliebeerens.com http://ameliebeerens.com
In this episode, I share with you something that blew my mind and was the beginning of an incredible journey...
This week I’m so excited to welcome Murielle Marie https://www.linkedin.com/in/muriellemarie/ to the podcast. Murielle is a career coach who loves to explore the subject of work. Together, we discuss how the definition of ‘work’ is changing, and what we can all do to help feel less stuck in our careers. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/what-is-the-future-of-work-murielle-marie __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Its time I share with you the new paradigm in leadership. In this podcast, Ill be answering to the questions; Who is the modern leader and whats modern leadership. Usefull links: Discover Leader by Design https://ameliebeerens.com/leaderbydesign And all the free resources http://ameliebeerens.com/free-resources
Intrigued by microdosing? This is the podcast episode for you. It’s where I interview Lorenzo Bown https://www.linkedin.com/in/lorenzobown/, the co-founder of Aydoo https://www.aydoo.com/ a company that takes people on a self-development journey using the power of psychedelics. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/making-microdosing-mainstream-lorenzo-bown __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Today Id like to introduce you to your future self! But before we start the presentations, Id like to share a fun fact about our ambition... Check the next Workshops: https://bit.ly/workshop-focus And all the free resources: http://ameliebeerens.com/free-resources
On this week’s podcast episode I chat to Olga Potaptseva https://www.linkedin.com/in/olga-potaptseva/, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/implementing-cx-how-to-olga-potaptseva __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
In this episode, Im opening season 4 of the podcast with a big reveal and the biggest trend of all for CX in 2023. Ready? Play! Join us on ameliebeerens.com https://ameliebeerens.com/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
On this week’s podcast I chat to Aisha Cortoos https://www.linkedin.com/in/aisha-cortoos-b160a85/ PhD, a clinical psychologist who focuses on the subjects of sleep and stress. Aisha’s knowledge is extraordinary, and she shares her fascinating insights into everything; from breaking down the science of sleep, to explaining the ideal nap length, and stressing the importance of understanding – and protecting – our biological clocks. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/improve-your-sleep-aisha-cortoos/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
We all know communication is key. But how can you improve yours? Joseph McGuire https://www.linkedin.com/in/clearsightcommunications/ – an expert in clear communications – reveals all in this podcast episode. We cover a range of useful info, from the best body language practices to whether you can actually tell if someone’s lying. Check it out! ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/tackling-the-communication-conundrum/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Meet Peter Snauwaert https://www.linkedin.com/in/ACoAAAAG6KgBTYGxO1Xj-kUKS3fz1Pu6UfqRZW4 & myself for a Live session about CX & Sales! Strategy, mindset + Q&A! Magic can be repeated so ... join us! What to expect? Take a passionate man completely into purple ! Take a passionate woman completely into pink ! Take a man born in the Flemish speaking part of Belgium, living in the Ghent area ! Take a woman born in the French speaking part of Belgium, living in Brussels area ! At first sight, they have nothing in common, but wait, lets go deeper ! Add some Sales (from him), mix it with some CX (from her), shake it, and add magic to it ! Join me on Linkedin https://www.linkedin.com/in/ameliebeerens/for more Events & Masterclasses to come ;) You want more? Go visit ameliebeerens.com https://ameliebeerens.com/
This week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group. As a Learning and Performance Consultant, Melissa coaches businesses to drive results through a more emotionally intelligent mindset. We talk about how this natural human response can be challenging for some, but how embracing it has huge positive power – in the workplace and beyond. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/emotional-intelligence-codes-business-melissa-curran/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
It’s time to look at leadership in a different light. Coach and Remarkable Women co-founder Danielle Macleod https://www.linkedin.com/in/danielle-macleod-aaa580b/ explains the three different types of leadership we can foster. She talks us through the detrimental – yet common – warrior and victim mindsets, and how we can instead lean into a more positive and progressive queen leadership style. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/queen-progressive-female-leadership-danielle-macleod/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Selling doesn’t have to be scary. Find out how to make sales work for you – without being pushy and frightening off prospects – by listening to author and speaker Michael Humblet https://www.linkedin.com/in/michaelhumblet/’s experiences. From perseverance when posting on social media to why selling is still important in a world of abundance, this episode is a must. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/how-to-sell-on-social-media-without-being-salesy-michael-humblet __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Can’t focus? Katie Stoddart https://www.linkedin.com/in/katiestoddart/ has your back. In this episode, the coach, keynote speaker and creator of The Focus Bee podcast shares her No. 1 secret to better concentration. And it doesn’t necessarily involve ditching your phone... ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/focusing-on-focus-with-katie-stoddart/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Is company culture just a buzz term? Or a transformative way to boost a business’ success? If you’re on the fence about the topic, this is the podcast episode for you. Listen to Gabriel Goldberg – a former Google employee and the founder of two successful companies – chat about how to crack the company culture code. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/company-culture-code-gabriel-goldberg/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
New to customer experience? Not sure where to get started? CX education expert Agnese Spona https://www.linkedin.com/in/agnese-spona/ joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/customer-experience-for-newbies/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Experiencing imposter syndrome? What if I tell you it can be a good thing? __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Recruiter Javier Cuadra hypes up his candidates by taking them through the ‘get hired mindset’. In this episode, he explains what this is and how it can help you get the job you’ve always wanted. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/how-to-land-your-dream-job-in-digital/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
What happens when cybersecurity meets empathy? Listen to Andra Zaharia – a communications expert in the tech industry – explain all in this podcast episode. Its worth checking out to learn about the link between these two seemingly opposing topics, as well as how you can bring more empathy into your own working life. ALTERNATIVELY, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY INFO INTO a summarized, quicker-read version right here. https://ameliebeerens.com/blog/empathy-meets-cybersecurity-andra-zaharia/ __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
I’ve known Stéphanie Duchemin https://www.linkedin.com/in/stephanie-duchemin/ for seven years now, ever since she gave me my first shot as a consultant. So getting her on the show to talk about the employee experience has been a long time coming! Stéphanie is head of human capital at The House of Marketing https://www.thehouseofmarketing.be/thomers/stephanie-duchemin, a fast-growing agency with a team of 90 people. As the group’s been evolving, she’s helped across different entities, including recruitment and talent development planning – all in all, making sure they have the right people and that they’re happy and perform at a high standard. “Thats actually what makes me satisfied in my job,” says Stéphanie. "I realised that [cultivating an excellent employee experience] has an impact on people, on their development and therefore on the company as well. So it’s really a win-win.” But why else is focusing on company culture so good for business? Stéphanie adds: “I often hear, ‘Oh yeah. But if youre an employee-centric company, then maybe youre not a customer-centric company”. And my brain kind of bends. Why should it be one and not the other? In most cases, if you have employees who are happy and can thrive in their job, there’s a 99% chance that your clients will also be happy." Its really about all of these little steps, all of these little decisions that you make that build up to a company culture, Stéphanie says. “And therefore, I think its very important to be mindful of what message you send when you decide on something; how you communicate.” Convinced? Listen to the podcast to discover more about how to do the employee experience, The House of Marketing style. OR, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL MY KEY TIPS – FAQ STYLE – IN a summarized, quick-read version right here https://ameliebeerens.com/blog/elevate-employees-experience. __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin https://www.linkedin.com/in/ameliebeerens/ , Instagram https://www.instagram.com/ameliebeerens_cxexpert, Facebook https://www.facebook.com/ameliebeerensdigital/ , Twitter https://twitter.com/amelie_be
In this episode, I share the 3 hardest lessons Ive learned as a CX professional in the digital world – and how you can avoid them. Theres no need to waste time trying to be the perfect digital professional. Save yourself the heartache by listening to the key mistakes I made during a decade-plus as a CX expert. My hindsight is your path forward! IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY TIPS IN THIS QUICK-READ VERSION RIGHT HERE. __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Mélanie Boucarut https://www.linkedin.com/in/melanieboucarut/?originalSubdomain=sechanged her life through coaching. It helped her to fix her relationship with her estranged mother, lose 22 kilos, save a bunch of money, find a loving partner and improve her mental health. And all this took just 2.5 years. That’s how long Mélanie has been a life coach for, but she’s also coached and mentored informally as part of her job or on the side for two decades. And it’s what she loves to do. “Dont tell this to my clients, but I would pay for the privilege to coach!” Mélanie told me. “The moment when people suddenly realise what has been blocking them, limiting them and when they manage to get over it – I love to be part of that. “Its a little bit like being a midwife, you know. Ive never delivered a baby, but I imagine its a little bit the same when you finally get the head out and the baby starts crying and you have this new life and its beautiful.” I specifically wanted to speak with Mélanie for my podcast about all this because I knew that we could go dig deep into the topic – without any bullshit – and discover how coaching can help us step out of our own way. Intrigued ? Listen to the podcast ! OR, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL MY KEY TIPS – FAQ STYLE – IN a summarized, quick-read version right here https://ameliebeerens.com/blog/debunking-the-myths-coaching/. __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin https://www.linkedin.com/in/ameliebeerens/ , Instagram https://www.instagram.com/ameliebeerens_cxexpert, Facebook https://www.facebook.com/ameliebeerensdigital/ , Twitter https://twitter.com/amelie_be
Building things can be exhausting, hey? In this episode, I share the one thing that’s made life’s most tiring periods much easier to deal with. Find out how to get unstuck and move forward in your career – especially when you don’t have the motivation – by listening to this. __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
I found Dutch-born coach and author Susanne Grant https://uk.linkedin.com/in/susannegrant through her book, https://www.amazon.fr/Drop-Motherf-cking-Struggle-outrageously/dp/B09CBPYPMN/ref=sr_1_1?dchild=1&keywords=susanne+grant&qid=1634709265&sr=8-1, which was the perfect discovery for me at the perfect moment. An award-winning business coach, international best-selling author and mother of two, Susanne specialises in helping entrepreneurs, team leaders and business owners redefine what success means to them so they can nail their work-life balance. Everything she teaches clients stems from her own experiences and how they shaped her beliefs that we dont need to work as hard as society suggests we should. “I went out into the big wide world and wasnt quite prepared,” says Susanne. “I truly believed that work had to be hard and horrible. But as I discovered over the years, this doesnt have to be the case.” Susanne was diagnosed with post-traumatic stress disorder when she was just 17. In her book, she writes about the impact that had and also how she used it as a stepping stone to a better life. I invited Susanne onto the podcast to discuss nailing a work-life balance - and all the fun and misery that comes with navigating this! Listen to discover a selection of the most intriguing thoughts she shared with me. OR, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL MY KEY TIPS – FAQ STYLE – IN a summarized, quick-read version right here https://ameliebeerens.com/blog/work-life-balance-susanne-grant. ADDITIONAL FREE RESSOURCES: __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on : Linkedin https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com !
I was super happy to speak with Simon Vandereecken http://nithou.net/ recently for my podcast. UX is not yet a hot and trendy topic in every area of our sector – but it should be! Simon has been a user experience designer and researcher for a bit more than 10 years now. He loves working on products and services to make them easier for people to grapple with while also helping companies understand their users better. Here is my conversation with Simon about not being too afraid to interview users, what he wishes people knew about UX design, and why he hates the word ‘phygital’! OR, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL MY KEY TIPS – FAQ STYLE – IN a summarized, quick-read version right here https://ameliebeerens.com/blog/ux-design-faqs-interview/. __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Building up your resilience as a leader has been a super-hot topic ever since the pandemic began. In this episode, I discuss the 3 simple ways I boosted my ability to deal with change and bounce back during challenges. Listen to my tricks and they should help you become better equipped to deal with difficulties too! OR, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY TIPS – FAQ STYLE – IN a summarized, quick-read version right here https://ameliebeerens.com/blog/resilience-as-a-leader-3-steps/. __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
Are you an emotionally intelligent person? If not, its worth amping up your EQ with the help of specialist Sandra Thompson https://www.linkedin.com/in/cxeisandra/. In this episode, she shares tips for working on your emotional quotient and explains how this could even boost your earning potential while making you healthier and happier. Whats not to like?? OR, IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY TIPS in a summarised, quick-read version right here https://ameliebeerens.com/blog/how-to-elevate-your-emotional-intelligence/. __ __ Every week, you’ll find a new episode in your favourite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
We’ve all experienced – or at least heard stories about – passive-aggressive colleagues, bosses who ignore your requests, and coworkers who laugh at your ideas in meetings. In this weeks episode of People&Digital, Im revealing the red flags that prove your workplace is toxic – as well as suggesting the solutions to help fix it. Happy listening! IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY TIPS IN a summarised, quick-read version right here. https://ameliebeerens.com/blog/is-your-workplace-psychologically-safe-6-redflags/ __ __ Every week, you’ll find a new episode in your favourite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
In this episode, I share the 3 hardest lessons Ive learned as a digital professional – and how you can avoid them. Theres no need to waste time trying to be the perfect digital professional. Save yourself the heartache by listening to the key mistakes I made during a decade-plus as a CX expert. My hindsight is your path forward! IF YOU’RE SHORT ON TIME, I’VE ALSO CONDENSED ALL THE KEY TIPS IN THIS QUICK-READ VERSION RIGHT HERE https://ameliebeerens.com/blog/lessons-to-learn-as-cx-professional/. __ __ Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin https://www.linkedin.com/in/ameliebeerens/, Instagram https://www.instagram.com/ameliebeerens_cxexpert & ameliebeerens.com http://ameliebeerens.com
