One of the main things that can set you apart from your competition is the customer experience you provide. This isn't limited to how you handle issues when they arise, but includes the way your clients feel when they work with you - from the moment they reach out to inquire with you until the moment they write a review and each step in between.
Customer service will always be a cornerstone of your business, but the way you go about providing it will - and should! - evolve over the years as new technology becomes available and new expectations become the norm. Join me today to do some pondering on how we can continue to provide excellent customer service in our businesses in 2024 and beyond.
