Councils in England and Wales are owed half a billion pounds - mainly in uncollected taxes and fines; money that's needed for essential services. Now, more and more, many are turning to bailiffs to recover the money. File on 4 hears from those on the receiving end - and industry insiders who say their colleagues are incentivised to behave badly. Mark Lobel also speaks to those at the forefront of industry reform who believe say the industry still needs to clean up its act.

Reporter: Mark Lobel
Producers: Phil Marzouk
Journalism Assistant: Tim Fernley
Editor: Carl Johnston