In this episode of Power Women In Insurance, Teresa Kitchens sits down with Michelle Mosher, Agency Principal at Southshore Insurance Professionals.

Michelle and Teresa talk about surviving a hard market and being a resource for your clients.

Episode Highlights:

Michelle discusses the insolvency of six companies in Florida the previous year and its effect on policyholders. (2:27)


Michelle explains the application of a depreciation schedule for roofs, contrasting it with full replacement costs, and its connection to auto insurance. (10:26)


Michelle and Teresa discuss the challenges of educating clients on insurance issues, including the misconception that insurance is "free money." (18:44)


Michelle mentions that they receive a significant amount of business through Facebook neighborhood groups, where individuals seek insurance recommendations and mention their names. (30:56)


Michelle shares her thoughts on the mental strain resulting from making decisions on behalf of clients all day, expressing her need for a respite from decision-making. (37:15)


Teresa discusses her strategies for managing her workload, which include emailing reminders to herself. (42:48)



Key Quotes:

“We try to put ourselves out there, especially in our community, because we are here. And we put ourselves out there to be a resource.” - Michelle Mosher

“At the end of the day, I'm a people person. I want to help most of the people. We spent a lot of time last year learning who our client was, and we've gotten really good at this.” - Michelle Mosher


Resources Mentioned:


Michelle Mosher LinkedIn

 Southshore Insurance Professionals


Contact Teresa Kitchens


Sterling Insurance Group