The June episode of the Watch This Space podcast with BCStrategies' Jon Arnold and Chris Pine starts with Jon's takeaways from Five9’s analyst event in Porto, Portugal, with a parallel discussion about how Five9 is using AI to transform customer service, along with how broader generational changes are increasingly AI and tech-centric. Our analog lens pre-dates these changes, and we explored how digital transformation is taking automation to new levels. We don’t know where it’s heading, but there’s a big difference between automating tasks and processes, and automating thought and emotion. The singularity could be closer than Kurzweil predicted – 2045 – and we left off with the robotics of the mind for our listeners to ponder.

 

 

 

Watch This Space (WTS) - The podcast about future of work, communications technology and business transformation - is a monthly podcast that has been produced by Jon Arnold and Chris Fine since 2018. Two analog guys searching for the soul of technology in a digital world.

 

The June episode starts with Jon's takeaways from Five9’s analyst event in Porto, Portugal, with a parallel discussion about how Five9 is using AI to transform customer service.

Podcast

Jon Arnold

Five9

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