Reducing patient harm, team burnout and waste in healthcare requires organizations to tackle persistent quality, safety and workplace challenges. This work is what leads to becoming a high reliability organization (HRO). On the next three episodes, Tomas discusses with two expert guests on what constitutes an HRO and how to make that journey to better performance.

 

Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Senior Principal
Clinical Operations and Quality
Vizient

Guests:
Allan Frankel, MD
Executive Principal, Safe and Reliable Healthcare
Vizient

Katerie Chapman, MHA
Senior Principal, Safe and Reliable Healthcare
Vizient

 

Show Notes:

[02:37] High reliability defined five key practices

[06:22] Origins of high reliability

[07:49] Combining complexity and human cognition

 

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site:

https://www.vizientinc.com/our-solutions/care-delivery-excellence/reliable-care-delivery

Allan’s email: allan.frankel@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

 

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