Too many times, we act on limited information, be it a text from a friend, news on the television, or even social media posts and comments. Later on, we are provided more information, we discover that we acted inappropriately, wishing we had been given a more complete picture to work with.

Eric Davis refers to this as call center syndrome and he talks about how to recognize it and avoid it so that you can make better decisions and improve your relationships. Insight into this everyday lesson can help you at work and at home.