The Dentalpreneur Podcast w/ Dr. Mark Costes

Dental Consulting

About

The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let's face it. Dentistry can be a frustrating and isolating profession... but you don't have to be an island anymore.
It's possible to become more profitable, less stressed and more fulfilled in your career and it's our mission is to help you get there.
For a whole host of free practice building tips and resources, visit our website at TrueDentalSuccess.com

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1549 episodes

1551: Hard Decisions

Having uncomfortable conversations. Letting someone go.  Soliciting team feedback. Building a buy-in process. Co-authorship of systems and protocols.  These are just some of the difficult tasks that are incumbent upon a leader.  Dr. Mark Costes identifies the mandatories and explains how leadership is the glue that holds it all together.  EPISODE RESOURCES __ __

30m
Oct 06
1550: To Outsource or Not?

Is your admin team bogged down by time-consuming tasks such as insurance verifications, insurance A/R and billing, claim submission and follow up, or insurance payment posting? With the workforce crisis upon us, your practice may be short staffed and may benefit from outsourcing to dental insurance experts. Today’s podcast guest, Amanda DeMoura, elucidates us on how a behind-the-scenes extension to your practice can work in your favor. EPISODE RESOURCES __ __

44m
Oct 05
1549: The 4 Horsemen

If the Bible has conquest, war, famine and death as the Four Horsemen of the Apocalypse, dental career dissatisfaction has its own version. In this episode culled from last year’s Dental Success Summit, Dr. Mark Costes cites chronic stress, isolation, hedonic adaptation and negativity bias as the Four Horsemen that make dentists one unhappy lot. EPISODE RESOURCES __ __

35m
Oct 04
1548: Who's in your "Cabinet"?

A concierge service for your practice financing needs?  Why not?  Today, Jason Householder speaks of LenDR Group Consulting’s ability to connect the right lending partner with the specific needs of your practice. Much like a “match.com” for dentists and banks, they do all the high-level stress tests, application paperwork and analytical work to match your loan with the right financing option to suit your business goals. EPISODE RESOURCES __ __

50m
Oct 03
1547: Merchant Fee Slayers

If your practice accepts credit cards then, chances are, you are being taken advantage of by your merchant payment processor.  Patrick MacLellan is willing to bet on it as he reveals in this episode all the pricing tricks, hidden fees, surcharges, unjustifiable mark ups and unethical pricing of merchant service providers.  Listen in to learn how to realize great savings and drive down this backend expense. EPISODE RESOURCES __ __

30m
Sep 30
1546: Valuations and Sell-Side Advisory

Who are you getting in bed with? This is the question to ask yourself when vetting DSO suitors and private equity firms at the table making offers to acquire your dental practice. Brannon Moncrief gives pointblank tips on how to create a highly competitive environment to maximize your outcome from a sale.  He also sheds light on trends in the M&A dental space and other factors that influence practice valuations. EPISODE RESOURCES __ __

41m
Sep 29
1545: AI in Dentistry

Picture a dental world where clinicians can confidently diagnose, where patients understand why treatment is needed, and where insurance claims are paid out efficiently. Today’s guest is leading that change to clinically precise, efficient and patient-centric dental care through artificial intelligence (AI).  Dr. Wardah Inam talks about Overjet’s leading AI technology with the only FDA-cleared software in the world that can quantify bone levels with periodontal disease and detect and outline tooth decay. EPISODE RESOURCES __ __

33m
Sep 28
1544: Servant Leadership Part 2

Be patient. Be kind. Be humble. Be respectful. Be selfless. Forgive. Be honest. And be accountable. In the conclusion of this two-part episode, Dr. Jason Tanoory walks us through the eight principles of agape love that every servant leader should develop and choose to demonstrate. Sounds like a tall order? Not when you commit to serving the needs of your team to build influence over time and harvest their loyalty and engagement. EPISODE RESOURCES __ __

32m
Sep 27
1543: Servant Leadership Part 1

People quit their bosses, not their jobs. So says Dr. Jason Tanoory in his recent eye-opening Mastermind talk on Servant Leadership.  Do you lead with power, or do you lead with authority and influence?  Learn the value of relationships to develop a sustainable, healthy organization and why you should grow your people to become the best version of themselves. EPISODE RESOURCES __ __

37m
Sep 26
1542: Decision Matrix Part 2

If your production is already at capacity, should you aspire for more growth?  What, exactly, does growth mean to you?  This all comes down to how you define success, says Dr. Addison Killeen, in Part 2 of this episode dubbed “Decision Matrix.”  Here, he analyzes the growth strategies and options available to you when you’ve already maxed out. EPISODE RESOURCES __ __

23m
Sep 23
1541: Decision Matrix Part 1

Are you at the crossroads of where to take your dental practice growth?  Not sure which direction to take?  If you are faced with questions like whether you should buy a new building, sell your practice or expand your services, a framework for decision-making would be most helpful. In this first of a two-part episode, Dr. Addison Killeen shares his matrix on how to make business decisions methodically, carefully, and with great deliberation. EPISODE RESOURCES __ __

31m
Sep 22
1540: Sell-Side Disruption

A paradigm shift is imminent in the dental-practice transaction landscape.  Thanks to the likes of Maria Melone, there is now a disruptive approach to sell-side advisory services that solely works for the interest of the seller to maximize valuation and deal terms.  Don’t want to be at the mercy of buying DSOs and private equity firms? Hear all about the creative M&A models where doctors retain majority business ownership. EPISODE RESOURCES __ __

41m
Sep 21
1539: Not a Loss Leader Part 2

Rachel Wall returns in Part 2 of this 2-part episode where she speaks on her coaching programs elevating hygiene services and systems to drive profits to the bottom line. Perrin DesPortes echoes Rachel’s thoughts on hygiene as one of the biggest areas of untapped potential while Dr. Mark Costes echoes the vital role hygienists play in establishing the oral systemic link for patients. EPISODE RESOURCES __ __

27m
Sep 20
1538: Not a Loss Leader Part 1

Healthier patients. An empowered, engaged hygiene department.  A profitable practice.  Could these three, together, be at all possible?  Yes, says Rachel Wall, CEO and Founder of Inspired Hygiene, as she speaks with Dr. Mark Costes and Perrin DesPortes on how dental practices can achieve this triple win. Listen to Part 1 of this two-part episode and be enlightened with her insights on the current state and the dynamics happening in the hygiene world. EPISODE RESOURCES __ __

29m
Sep 19
1537: How Big is Your Room?

Today, Dr. Mark Costes guests on the Dentist Freedom Blueprint podcast hosted by Dr. David Phelps.  In this content-packed episode, he reveals with unabashed honesty the obstacles and hurdles he overcame to reap the wins he enjoys today. He shares his recipe for success while giving caution on the headwinds faced by the industry.  At the same time, he defines the opportunities presented by dentistry and why he still considers it to be the best profession ever. EPISODE RESOURCES __ __

39m
Sep 16
1536: Associates, Brokers & Practice Ownership Part 2

Dr. Paul Goodman is a dentist, multiple-practice owner, speaker, and influencer in the dental community. In the conclusion of this two-part episode, he speaks to Dr. Mark Costes in his capacity as a transitions broker and buyer coach, giving the lowdown on dental brokerage, the purchase and sale of a practice and other transition pitfalls to watch out for.  He also sheds light on brokers’ dual representation and why it should be avoided. EPISODE RESOURCES __ __

29m
Sep 15
1535: Associates, Brokers & Practice Ownership Part 1

Are DSOs bankrolling dental schools? Do dental graduates obtain the education and qualification needed to pay back the steep cost of their student debts?  Dr. Mark Costes interviews Dr. Paul Goodman aka “Dr. Nacho,” Founder of Dental Nachos and Dentist Job Connect, in this two-part episode. They also address one of the biggest problems facing practice owners – finding and hiring associates and hygienists.  EPISODE RESOURCES __ __

31m
Sep 14
1534: Working Through Burnout

Speaking on the Dental Marketing Theory Podcast hosted by Gary Bird, Dr. Mark Costes guests on the show to retrace his dental journey. He shares the challenges that made him develop a huge respect for the profession and pursue it to combine his clinical and entrepreneurial savvy. He also looks back at how he pioneered dental assisting schools and the origins of the Dental Success organizations aimed at helping dentists achieve their full potential. EPISODE RESOURCES __ __

46m
Sep 13
1533: Automated Consult

Today’s podcast guests present a virtual consultation platform that digitally automates workflows to increase your case acceptance.  Laura Maly and Michael Anderson chat with Dr. Mark Costes about Your Virtual Consult, a disruptive technology that will save you chair time and lower patients’ entry barriers by providing an all-new degree of convenience for communication. EPISODE RESOURCES __ __

48m
Sep 12
1532: Frameworks and Analysis

A structure for conducting effective dental meetings.  Regular departmental assessments.  Advanced data tracking and analysis.  These are just some of the topics taken up by Dr. Mark Costes today from the recent Dental Success Summit aimed at turning non-producers in your team into producers.  These frameworks will get your team members to buy into the pursuit of the practice’s overall goals. EPISODE RESOURCES __ __

20m
Sep 09
1531: Continual Practice Evolution

How do you jumpstart systemization? Dr. Mark Costes lets us in on some Mastermind best practices from the Dental Success Summit this year.  From End-of-Day Protocols to Time Journal Exercises, he breaks down how these systemization processes eliminate unnecessary low value tasks and prioritizes high value activities. He also tackles team authorship of the Operations Manual and the way to have an efficient organizational chart. EPISODE RESOURCES __ __

22m
Sep 08
1530: Hygiene - Health & Profit Part 2

Part 2 of Dr. Ben Kacos’ talk from the recently held Mastermind meeting delves on how to calibrate systems and processes for your dental hygienist.  He also tackles the importance of having Periodontal Protocols, daily metrics, and monthly goals for this to become a revenue-producing department affecting the bottom line and positively impacting the profitability of the practice. EPISODE RESOURCES __ __

25m
Sep 07
1529: Hygiene - Health & Profit Part 1

Fresh from the Mastermind meeting in San Antonio, Texas over the weekend is Part 1 of this talk from Blackbelt Coach, Dr. Ben Kacos. He focuses on optimizing the dental hygienist department and how to make it not just profitable but become a caring patient health advocate. He likewise stresses the importance of leadership, extreme ownership and coaching with love for growing the production of the hygienist. EPISODE RESOURCES __ __

34m
Sep 06
1528: The Physiology of Habit Formation

Let’s be clear about our intentions.  In this episode, Dr. Mark Costes asks some tough questions on life priorities, circles of influence and areas for improving performance. Culled from the recent Mastermind meeting in San Antonio, Texas, he queries the choices we make, the battles we fight and the habits we form based on these life choices.  He also explains the physiological basis for the routines and habits we develop. EPISODE RESOURCES __ __

46m
Sep 05
1527: From Zero to Biller Part 2

Part 2 of this excerpt from DSN’s Lady Leaders Webinar Series led by Ashlee Hirschfeld goes into the essential next steps of training billing and insurance personnel.  Dr. Summer Kassmel and her team disclose what should be expected beyond the 60-day onboarding and training.  These include insurance reverification, coding knowledge, dental terminology and creating claims. They also give tips on when to outsource this department and what mistakes to avoid during training. EPISODE RESOURCES __ __

35m
Sep 02
1526: From Zero to Biller Part 1

From the Lady Leaders Webinar Series of the Dental Success Network comes this episode on Training for the Billing and Insurance Department.  DSN COO Ashlee Hirschfeld interviews Dr. Summer Kassmel, Debbie Dodson, and Allison Puppe on how to transform non-dental-industry rookies into billing and insurance rockstars.  In Part 1 we tackle how to find, hire, and train non-industry talent, the basics of dental insurance terminology, resources for training, and new hire red flags. EPISODE RESOURCES __ __

41m
Sep 01
1525: Numbers You Need to Know

This power packed podcast takes on a Ted Talk format from when Dr. Mark Costes spoke at the recent “Super Dentist Boostcamp” held in Philadelphia.  Here he takes us on his dental practice journey that was not without setbacks as he credits much of his success to the mistakes he made from early private practice ownership.  Listen to his learning experiences and how these not only changed his life and career trajectory but also led to true fulfillment. EPISODE RESOURCES __ __

30m
Aug 31
1524: Your Practice's Technology Stack

Today’s Dentalpreneur Podcast guest has demonstrated success in overseeing operations, improving efficiencies, increasing patient satisfaction, and driving revenue for the DSO sector for over 23 years.  As an innovative operations strategist, Maria Fuertes has co-created a proprietary Practice Operating Cycle for Carestack, a concept for operational service excellence and compassionate people development.  She shares with Dr. Mark Costes how she is helping scale and grow multiple organizations in her capacity as “Director of Practice Heroes.” EPISODE RESOURCES __ __

50m
Aug 30
1523: Leverage Points In Your Practice

Taking off from the Japanese concept of “Kaizen,” both a philosophy and a strategy, Dr. Mark Costes teaches how continuous incremental improvements can take place in focused areas of your dental practice.  Through a consistent training protocol and replicable systems in place, a culture of constant betterment can be achieved.  He also cites differences between the proactive and the reactive CEO. EPISODE RESOURCES __ __

31m
Aug 29
1522: Building a 37-Practice DSO

Is it possible to have a dental practice model with the resources of a large group practice while preserving the feel and culture of relationship-based, patient-focused dentistry of private practice?  Yes, says David Lohmann, CEO and Co-Founder of Apex Dental Partners.  Here, he shares with Dr. Mark Costes, how Apex has grown into a group practice organization with 37 locations and over 170 providers without compromising clinical autonomy and patient care. Listen and learn if their transition solution is for you. EPISODE RESOURCES __ __

45m
Aug 26