The Dentalpreneur Podcast w/ Dr. Mark Costes

Mark Costes

About

The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let's face it. Dentistry can be a frustrating and isolating profession... but you don't have to be an island anymore.
It's possible to become more profitable, less stressed and more fulfilled in your career and it's our mission is to help you get there.
For a whole host of free practice building tips and resources, visit our website at TrueDentalSuccess.com

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1941 episodes

1943: Recharging the Dental Battery Pt. 1

On today’s episode, we delve deep into the challenges and triumphs of women in dentistry. In today's episode, recorded live from a webinar within the Dental Success Network (DSN), we're tackling a subject close to the hearts of many professionals: "Recharging the Dental Battery: Strategies for Dentist Burnout, Client Care and Nervous System Resilience," hosted on November 28, 2023. We're joined by an inspiring panel: Ashlee Hirschfeld, Summer Kassmel, & special guest Lauren Zoeller, a somatic therapist. Lauren Zoeller’s Expertise: As a somatic therapist, Lauren brings a unique perspective on how dental professionals can navigate the physical manifestations of past traumas and relational issues, providing insights into how these experiences shape our current well-being. Trauma's Impact: Lauren discusses the profound effects of trauma on entrepreneurs and leaders, particularly in high-stress environments like dental practices. Survival Responses: Our panel dives into the nervous system's survival responses, crucial knowledge for understanding reactions to daily stressors. Healing through Awareness: The importance of awareness and choice in the healing process is highlighted, especially when dealing with survival states that often go unnoticed. Strategies for Resilience: Listeners will gain practical strategies to develop a flexible nervous system that can withstand the rigors of dental practice. If you're finding value in these discussions and want to connect with like-minded dental professionals, the Dental Success Network is your go-to community. We're more than a network; we're a support system dedicated to your success and well-being. Join us at DSN to access a wealth of resources, including more episodes like this one. Remember, this is only Part 1 of our in-depth discussion. Tune in tomorrow for Part 2, where we'll continue to explore strategies for combating burnout and enhancing client care. Don't miss out on more expert advice and practical tips that can transform your practice and personal life. EPISODE RESOURCES __ __

39m
Mar 18
1942: Assembling Your Personal Board

On today’s episode, a presentation from a mastermind in 2019, Dr. Mark Costes shares invaluable insights on building a personal board of directors to elevate your dental practice. From choosing the right mix of professionals, like attorneys, CPAs, and insurance specialists, to the critical role of a personal advisory board in decision-making, Dr. Costes outlines how assembling a group of experts can significantly impact the success and growth of your business. He emphasizes the importance of proactive planning, especially in areas like tax planning and insurance, ensuring that every team member's expertise is aligned with the practice's goals. Tune in to learn how to construct your personal board of directors and advisory board, making sophisticated business ownership decisions to thrive in the dental industry. Don't miss this chance to redefine your approach to business management! EPISODE RESOURCES __ __

37m
Mar 15
1941: A Team Approach to "Living the Dream" Pt. 2

On today’s episode, we’re picking up where we left off. Dr. Matt Slivka, from Scottsdale, AZ, returns to share more of his expert advice on creating an unbeatable team environment. This episode zeroes in on the importance of employee reviews, regular growth meetings, and the creation of an effective workplace that not only aims for success but embodies it in every aspect of its operation. Key Insights: The Role of Employee Reviews: Dr. Slivka emphasizes how employee reviews are not just a formality but a crucial part of developing and maintaining a positive workplace culture. He shares his unique approach to conducting these reviews, ensuring they are constructive, forward-looking, and integral to personal and team growth. The Importance of Regular Reviews: According to Dr. Slivka, regular employee reviews are essential and non-negotiable for running a successful team. These reviews provide a structured opportunity for feedback, recognition, and the alignment of individual goals with those of the team and the broader organization. Weekly Growth Meetings: Dr. Slivka underscores the significance of holding weekly growth meetings. These gatherings serve as a powerful tool for continuous team development, allowing for real-time engagement, problem-solving, and celebration of achievements. They are vital for keeping the team aligned, motivated, and focused on shared goals. Principles for an Effective Workplace: In the final part of our discussion, Dr. Slivka shares key principles for creating an effective workplace. He touches on elements such as designing a conducive environment, fostering a positive atmosphere, and cultivating a culture that supports growth, collaboration, and innovation. As we conclude our enlightening conversation with Dr. Matt Slivka, it's clear that building and nurturing a dream team goes beyond mere aspiration. It requires dedication to practices that promote growth, communication, and a positive culture. We hope you're inspired to implement these strategies in your own team for transformative results. If you haven't listened to Part 1, we highly recommend you do so to fully grasp the concepts and strategies discussed. Part 1 lays the groundwork for understanding what it means to "live the dream" in a professional context and sets the stage for the actionable insights shared in this episode. EPISODE RESOURCES __ __

40m
Mar 14
1940: A Team Approach to "Living the Dream" Pt. 1

On today’s episode, we're joined by Dr. Matt Slivka, with a presentation from our most recent mastermind Scottsdale, AZ. He is renowned for his innovative approach to business and leadership. This episode takes us to the heart of what it means to truly "live the dream" in a professional setting, and how a united team can make that dream a vivid reality. In this first installment of our special two-part episode, Dr. Matt Slivka shares his invaluable insights on the essence of "living the dream" within the business landscape. Broadcasting directly from a compelling presentation in Scottsdale, AZ, titled "A Team Approach to 'Living the Dream'," Dr. Slivka delves into the core of achieving personal and collective aspirations in the workplace. Key Highlights: The Meaning of "Living the Dream": Dr. Slivka opens up the discussion by exploring various interpretations of what it means to "live the dream." It's not just about financial success; it's about finding fulfillment and joy in what we do every day. Understanding Your "Why": The importance of knowing the driving force behind your efforts cannot be overstressed. Dr. Slivka emphasizes how understanding your "why" and that of your team can propel you toward your goals, enriching both your professional and personal lives. Crafting a Mission Statement: A meaningful mission statement is the backbone of any successful team or business. Dr. Slivka walks us through the process of creating a mission statement that reflects your core values and resonates with everyone on the team. Establishing Core Values: Core values are the guiding principles that dictate behavior and action within a team. Dr. Slivka discusses how to establish and uphold values that align with your business ethos and encourage a cohesive, driven team environment. Dr. Matt Slivka's insights provide a foundation for not just aspiring to "live the dream," but actively creating an environment where this dream is a shared reality for you and your team. As we wrap up part one of this enlightening discussion, we invite you to reflect on your own "why" and the core values that drive your business forward. Don't miss out on Part 2, coming out tomorrow, where Dr. Slivka will dive deeper into the strategies for building and nurturing a dream team that not only shares your vision but is passionately committed to bringing it to life EPISODE RESOURCES __ __

29m
Mar 13
1939: Creating an Effective Dental Operations Manual

On today’s episode, Mark goes over a few key topics, such as the importance of customization in operations manuals. Mark emphasizes the necessity of personalizing the operations manual for each dental practice. Rather than adopting a one-size-fits-all approach, he advocates for involving every team member in the creation process. This ensures that the manual is relevant and reflects the unique procedures and culture of the specific dental practice. Components of the Operations Manual: The operations manual should encompass various essential elements, including detailed job descriptions, step-by-step protocols for each role, accountability agreements, and visual guides for common areas. Regular performance reviews, organizational charts, and onboarding processes should also be included to facilitate smooth operations and staff management. Time Journal Exercise for Efficient Operation: To improve the operations manual, Mark suggests a time journal exercise for both the CEO and team members. This involves documenting daily activities to identify redundant tasks and inefficiencies. The goal is to streamline processes and delegate or eliminate low-value tasks, allowing the focus to be on high-value activities. This exercise not only aids in creating a more effective operations manual but also enhances overall practice efficiency. Meeting Management and Organizational Structure: Effective meeting management is crucial for dental practice operations. Mark outlines various types of meetings, including morning huddles and strategy sessions, emphasizing the importance of structured agendas to avoid unproductive discussions. He also touches on the importance of an efficient organizational structure, where roles are clearly defined, and overlaps in responsibilities are minimized. This structure ensures clarity in communication and task execution within the practice. EPISODE RESOURCES __ __

21m
Mar 12
1938: The Future of Dental Labs

On today’s episode, host Dr. Mark Costes dives into the fascinating world of Dental Laboratories with guests Steven Fey, VP of Business Development at Maverick Dental Labs, and Barry Conley, a seasoned lab technician with over 40 years of experience. Maverick Dental Labs, known for its national reach and a team of more than 130 employees, has been instrumental in setting industry standards through strong culture systems and meticulous attention to detail. Steven and Barry share their experiences and insights on the evolution of dental laboratories, emphasizing the role of technology such as AI and digital dentures in reshaping dental practices. They discuss the challenges of maintaining quality and operational efficiency in the rapidly changing landscape, and how Maverick has managed to stay ahead by embracing technology while preserving the human touch that is critical to their success. Listeners will get a behind-the-scenes look at the journey from receiving a dental impression to the final product, highlighting the meticulous process that ensures each dental piece meets Maverick’s high standards. The episode also touches on the importance of clear communication between dentists and labs, comparing it to interpersonal relationships where understanding and clarity are key to fulfilling expectations. EPISODE RESOURCES __ __

40m
Mar 11
1937: Culture, Compensation & Calibrations

On today’s episode, Mark welcomes Sydney Robinson, the Executive Director of the Dental Success Network (DSN). Sydney brings her unique perspective from the frontlines, sharing real-world dilemmas and solutions from the DSN community. The episode dives deep into the nuances of dental practice management, focusing on two main themes: the challenge of dealing with an associate dentist causing team unrest, and the complexities of hiring and compensating staff in today’s competitive job market. Dr. Costes emphasizes the importance of leadership in addressing clinical shortcomings and cultural misfits within a team. He probes essential questions that lead to recognizing where responsibility truly lies and the steps necessary for rectification. The conversation also explores the potential pitfalls of hiring overqualified staff, ensuring that roles and hierarchies within the practice are clear to prevent power struggles and maintain harmony. If you’re a dental professional grappling with similar issues or seeking to preemptively manage your team effectively, this episode is a treasure trove of strategies and thoughtful leadership approaches. EPISODE RESOURCES __ __

31m
Mar 08
1936: Maximizing Practice Value

On today’s episode, Dr. Mark Costas engages with repeat guest Chip Fitchner, founder and principal at Large Practice Sales. They delve into the intricacies of selling dental practices to DSOs, discussing the various models like holdco and JV, and the emerging trends in the dental market. Chip, with his vast experience in buying, selling, and building companies, shares critical insights into selecting the right partnership for dental practices, emphasizing the importance of understanding the financial and operational nuances involved. For dentists contemplating the future of their practices, this conversation sheds light on the opportunities and considerations in partnering with DSOs. For more insights and to explore the possibilities for your practice, visit Large Practice Sales. EPISODE RESOURCES __ __

35m
Mar 07
1935: Strategic Wealth Management

On today’s episode of the Dentalpreneur podcast, Dr. Mark Costes welcomes Eunicia Peret, a wealth strategist with 15 years in the financial services industry. Eunicia specializes in helping high-income individuals enhance wealth beyond traditional methods, aiming to increase retirement income while minimizing taxes. Her approach involves creating cohesive financial teams for her clients, proving effective for many. As a strategic advisor for business and women's leadership groups, Eunicia shares insights from a recent conference and discusses strategies for financial success and wealth management, emphasizing the importance of understanding individual financial situations and customizing strategies accordingly. EPISODE RESOURCES __ __

44m
Mar 06
1934: Systems & Methodologies

On today’s episode, featuring "The Automatic Patient Podcast," hosts Jordon Comstock and Justin Comstock are joined by dental industry veteran Dr. Mark Costes. They delve into the critical transition from working in the business to working on the business, discussing the common pitfalls that dentists face, such as getting trapped in the routine of clinical work and struggling with cash flow management. Dr. Costes shares his extensive experience in scaling dental practices and the importance of understanding business fundamentals, emphasizing the need for dentists to become proficient in financial literacy to escape the chair. They touch on systems and methodologies crucial for a practice's success, like the percentage-based budgeting system that aligns with growth and how to handle the complexities of a growing dental practice. The conversation is insightful, offering practical advice and strategies for dental practitioners looking to expand their business acumen and step into a more entrepreneurial role within their practices. EPISODE RESOURCES __ __

49m
Mar 05
1933: Crafting Authentic Stories in Dentistry

On today’s episode, Mark engages in an insightful conversation with Joshua Scott, a 21-year veteran in the dental marketing sphere. As the CEO of Studio 8e8, Joshua's company has been lauded as the top healthcare marketing agency in the U.S. by Healthcare Business Review. This episode promises to dive deep into the secrets behind story-driven marketing and the incredible journey of Studio 8e8. Mark and Joshua delve into the intricacies of scaling a dental practice from scratch to a multimillion-dollar enterprise within the first year. They unpack the strategic moves and the bold marketing initiatives that propelled a startup dental practice to an astounding $3 million in year one and continued to $5.4 million the following year. They'll also touch upon the operational challenges that come with such rapid growth and the importance of creating a brand that resonates and converts. To wrap up, they shift gears to discuss work-life integration, sharing personal insights on maintaining wellness amid business growth. Joshua opens up about his sleep routine, acknowledging the power of a restful night to fuel a productive day. Don't miss out on this blend of professional insights and personal philosophies. For more stories of entrepreneurial success and tips on how to elevate your practice, keep listening to the Dentalpreneur podcast. And, if you're looking to craft a narrative that truly represents your brand and resonates with your audience, visit Studio 8e8's website to learn how they can help you tell your story. EPISODE RESOURCES __ __

53m
Mar 04
1932: Presenting Large Treatment Plans

On today’s episode, we’re coming to you live amidst the excitement of the Chicago Midwinter event. Bear with the audio today, as we're running on the basics – just AirPods and a cellphone – but the content promises to be nothing short of compelling. In this episode, we're dialing into a live webinar with the esteemed Dr. Dan Briskie and Dr. Taher Dhoon, dissecting the art of presenting large treatment plans. These two industry veterans have mastered the craft in less traditionally affluent areas, proving that success isn't limited to high-end demographics. Expect to dive deep into the nuances of case presentations, learn strategies to elevate patient acceptance rates, and uncover the subtle art of conducting these high-stakes consultations. We're going to unravel how Dr. Briskey and Dr. Dhoon have transformed the lives of their patients and their practice's bottom line through skillful communication and presentation. Listeners, if you've ever grappled with the transition from routine procedures to more complex treatment plans, this is the episode for you. Get ready to absorb tips that could revolutionize your approach and potentially your practice's financial health. EPISODE RESOURCES __ __

1h 0m
Mar 02
1931: The Ongoing DSO Evolution Pt. 2

On today’s part-2 episode, Mark continues his conversation with Brannon Moncrief, CEO of McLerran & Associates. They dive into the intricacies of dental practice sales, comparing the holdco equity model with joint venture models. Brannon sheds light on the varying financial outcomes these models can have for dentists, particularly those who have scaled back their clinical hours. They also discuss how a dental practice's value can surge during a recapitalization event and the factors influencing this increase. The discussion pivots to the inherent risks in the holdco model, such as the possibility of doctor turnover post-recap and the difficulties in predicting investment returns. Mark and Brannon explore the benefits of joint venture models, including the advantages of continuous EBITDA distributions and potentially higher returns at the time of recap. Lastly, they touch upon the emerging hybrid models that aim to blend the best aspects of holdco and joint venture structures to offer a balanced option for practice sellers. For a more detailed exploration of these topics and to learn how these different business structures could impact your dental practice sale, tune into the full episode. Don't forget to follow the podcast for more valuable insights into the dental industry, and for personalized consulting services or strategic advice, reach out to Brannon Moncrief at McLerran & Associates. EPISODE RESOURCES __ __

34m
Mar 01
1930: The Ongoing DSO Evolution Pt. 1

On today’s two-part episode, Mark sits down with Brannon Moncrief, CEO of McLerran & Associates, for an insightful discussion on the evolution and current state of Dental Service Organizations (DSOs). They delve into how DSOs have transformed over the past two decades and what the current wave of DSO consolidation means for the industry. The conversation also touches on the often overlooked factors that lead to failed recapitalizations within DSOs, such as operational sustainability challenges. Brannon and Mark examine the effects of the shifting economic landscape, highlighting the influence of rising interest rates on private equity investments in DSOs and their return expectations. Moreover, they underscore the criticality of choosing an appropriate DSO partner. They emphasize the significance of deal structure, equity options, and the operational history of the DSO and its financial backers, offering invaluable insights for anyone looking to navigate this complex sector. If you're looking to deepen your understanding of DSOs, their financial intricacies, and how to strategically align with or invest in them, be sure to tune in to this episode. And don't miss out on the second part of the series for more in-depth analysis and expert advice from Brannon Moncrief. For those eager to learn more and take the next step in optimizing their dental practice's potential, reach out to McLerran & Associates for personalized guidance and strategies tailored to your unique situation. EPISODE RESOURCES __ __

35m
Feb 29
1929: Everything DSN

On today’s episode, we’re joined by Ashlee Hirschfeld, the COO of the Dental Success Network (DSN), for a deep dive into the latest in dental practice management, upcoming educational webinars, and the most engaging topics within the DSN community. They kick off the discussion with an overview of the exciting webinars scheduled for February, covering topics from presenting large treatment cases to understanding the crucial numbers for your practice. Mark and Ashlee highlight the importance of these webinars for practitioners looking to enhance their skills and adapt to the current social and financial climate. The conversation then shifts to the benefits of DSN membership, emphasizing the substantial savings on dental supplies and services negotiated for members. Mark proudly shares that DSN’s negotiated discounts often surpass those available through larger DSOs, underscoring the value of DSN membership. Answering community questions, Mark offers his expert advice on insurance verification, the criteria for hiring an associate based on patient numbers, and the metrics for evaluating hygienist performance. Each answer is tailored to encourage dental practitioners to analyze their practices’ unique situations and make informed decisions. The episode wraps up with a reflection on the impact of dental mission work and the fulfillment derived from giving back to underserved communities. Mark and Ashlee's discussion underscores the importance of community, continuous learning, and the pursuit of excellence in dental practice management. Listeners are encouraged to participate in the upcoming webinars and events to further their knowledge and connect with like-minded professionals. For more information on the Dental Success Network and to join the community, visit their website and explore the resources available to help dental practices thrive. EPISODE RESOURCES __ __

40m
Feb 28
1928: Financial Strategies Pt. 2

On today’s 2-part episode, we’re featuring Brent Saunier and Chris Sands from Profi 2020, the conversation takes an intriguing turn into various strategic aspects of tax planning for dental practitioners. Here, the discussion revolves around the use of luxury items like jets for business purposes, the implications of the Corporate Transparency Act for small business owners, the nuances of the 1031 exchange strategy in real estate, and the complexities of achieving real estate professional status for tax benefits. The episode elaborates on how significant investments, such as purchasing a jet, can potentially be justified as a business expense under certain conditions, emphasizing the importance of aligning with the tax code's requirements. The discussion then shifts to the Corporate Transparency Act, highlighting the necessity for small business owners to report beneficial ownership information to combat financial misconduct and enhance national security efforts. This segment stresses the importance of compliance to avoid hefty penalties and legal repercussions. Further, the dialogue explores the intricacies of the 1031 exchange strategy, allowing property owners to defer taxes by reinvesting the proceeds from the sale of one property into another. The conversation underscores the importance of like-kind exchanges and the need to identify the next property promptly to leverage this tax-deferral opportunity effectively. Lastly, the episode touches on the coveted real estate professional status, which can offer substantial tax benefits by allowing owners to claim losses against their active income. However, achieving this status requires meeting strict criteria, making it a challenging goal for full-time professionals. This podcast episode is packed with invaluable insights and practical advice for dental entrepreneurs looking to navigate the complex landscape of tax planning and investment strategies. Whether it's understanding the legal requirements of new tax laws, exploring real estate investment opportunities, or leveraging tax codes for business growth, this discussion provides a wealth of knowledge for savvy business owners aiming to optimize their financial planning. EPISODE RESOURCES __ __

32m
Feb 27
1927: Financial Strategies Pt. 1

On today’s 2-part episode, we delve into the realms of taxation and financial strategies for dental professionals. In this episode, we're joined by Brent Saunier and Chris Sands, the founders of Profi 2020, Marks’ personal CPA firm. As regular contributors to the podcast, Brent and Chris offer their expert insights on taxation changes and strategies that could significantly impact dental practitioners. One of the highlights of this episode is the discussion on the Tax Relief for American Families and Workers Act of 2024, a piece of legislation that could potentially extend 100% bonus depreciation through the end of 2025. This could mean significant tax savings for dental practitioners who have made or are planning to make substantial investments in their practices. We also dive into the intricacies of cost segregation studies, a strategy that can lead to substantial tax deductions for those who own their dental practice buildings. Brent and Chris explain how these studies work, the potential benefits, and the importance of timing when making such investments. The conversation takes a turn towards the practicalities of dealing with IRS audits, sharing insights from a recent audit experience and strategies for minimizing the risk of triggering an audit. They shed light on common red flags, including the home office deduction and the use of cars within the business. For dental practitioners looking to optimize their tax strategies and navigate the complexities of IRS audits, this episode is packed with valuable information and actionable advice. To learn more about Profi 2020 and how they can help you with your taxation and financial strategies, visit their website. Stay tuned for more insightful episodes aimed at helping you grow your dental practice efficiently and effectively. EPISODE RESOURCES __ __

33m
Feb 26
1926: Fixed Vs. Growth Mindset Pt. 2

On todays’ two-part series with Dr. Arman Taghizadeh, affectionately known as Dr. T, whose expertise in psychiatry bridges the gap between mental health and peak performance in athletics. As a distinguished Johns Hopkins-trained psychiatrist and a six-time "TopDoc" honoree, Dr. T brings invaluable insights from his impressive career in both medicine and sports. In this second episode, we delve into the transformative power of visualization. Dr. T elucidates how this technique not only helps athletes surmount mental hurdles but also serves as a critical tool for performance enhancement across various fields. He walks us through the practical application of visualization, demonstrating how it can be used for mental rehearsal and to deconstruct complex tasks into manageable steps. The conversation then shifts to address the often-overlooked issue of compassion-fatigue, offering guidance for professionals inundated daily by the emotional demands of their work. Additionally, we underscore the profound effect of compliments and positive reinforcement in acknowledging individual effort and contributions, a simple yet potent strategy to bolster morale and motivation. For anyone looking to elevate their mental game, whether in sports or daily life, Mark and Dr. T's insights in this series are indispensable. Don't forget to revisit part one if you haven't already, and join us as we continue to navigate the intricate landscape of mental fortitude and resilience. EPISODE RESOURCES __ __

27m
Feb 23
1925: Fixed Vs. Growth Mindset Pt. 1

On today’s 2-part episode, we are joined by Dr. Arman Taghizadeh, also known as "Dr. T," a distinguished Johns Hopkins trained psychiatrist specializing in General Adult Psychiatry, Child and Adolescent Psychiatry, and Sports Psychiatry. As a six-time "TopDoc" in Baltimore Magazine and a committed educator at Johns Hopkins Hospital, Dr. T brings his rich background as a wrestling All-American and an advocate for mental and physical health in students and professional athletes to our discussion. In part one of this series, Dr. T delves into his personal and professional journey, providing insights into the experiences that have honed his expertise. He shares effective strategies for developing robust mental health and fitness, emphasizing the cultivation of resilience and emotional well-being. Our conversation also covers breakthrough methods for professional athletes to overcome mental blocks, and how these can be universally applied to various professions, encouraging optimal performance and mental agility. Don't miss the wisdom and strategies Dr. T and Mark offer for enhancing your mental fitness. Be sure to catch the continuation of our enlightening discussion in part two, where we delve deeper into the mental aspects of competitive sports and everyday life challenges. For those eager to transform their mental approach to sports, career, and life, visit the Mindset Training Institute, founded by Dr. T, to explore their services and resources. Tune in tomorrow for the conclusion of this powerful interview. EPISODE RESOURCES __ __

26m
Feb 22
1924: Leadership & Accountability Pt. 2

On today’s episode, we have the concluding part two of our enlightening crossover episode with Dr. Desiree Yazden from the Social Dentist podcast. In this episode, we delve deeper into the operational aspects of running a successful dental practice. Dr. Yazden and Mark dissect the importance of understanding the cost per procedure to ensure financial health and discuss the critical role of leadership and team engagement in effectuating change. They emphasize the power of regular, focused meetings in keeping the team aligned and nurturing a positive practice culture. Additionally, they explore how demographic research plays a pivotal role in choosing the right market and location for your practice, alongside strategies for boosting revenue and efficiently managing overhead to maximize profitability. If you haven't caught up with part one, now is the time to do so before diving into this insightful conclusion. Enjoy this episode, packed with practical advice for enhancing your dental practice's success. EPISODE RESOURCES __ __

34m
Feb 21
1923: Leadership & Accountability Pt. 1

On today’s episode, we have a captivating crossover from Dr. Desiree Yazden's Social Dentist podcast. Dr. Yazden, a highly accomplished cosmetic dentist from Newport Beach, California, shares her expertise in leveraging social media to attract new patients and establish trust in her community. This first installment of a two-part series delves into the vital aspects of leadership and accountability in dental practice management. Mark and Dr. Yazden discuss the importance of setting clear expectations, defining team roles, conducting regular meetings for alignment, and the significance of involving the team in decision-making and system development for a thriving practice culture. Join us for a deep dive into the strategies that underpin successful dental practice ownership and team management. Stay tuned for part two, and don't miss out on more insightful discussions aimed at enhancing your practice's success. EPISODE RESOURCES __ __

35m
Feb 20
1922: Three E's of Phone Etiquette

On today’s episode, we are joined by Sydney Robinson, the Executive Director inside the Dental Success Network (DSN), and they delve into the crucial topic of mastering phone skills within the dental practice. With over 1,400 members under her wing, Sydney shares invaluable insights on creating positive first impressions and enhancing patient communication through effective phone handling. The duo emphasizes the significance of the initial phone call as a pivotal touchpoint in the patient's journey, highlighting that poor handling can result in losing potential patients without ever realizing it. The conversation covers the "three E's" of phone communication—Empathy, Energy, and Edification—outlining strategies to ensure every caller feels valued, understood, and excited about their visit. They discuss the importance of active listening, prioritizing calls, and utilizing technology like call tracking KPIs to improve patient service and practice efficiency. Sydney introduces practical tools and strategies for efficient call management, including outsourcing calls to manage high volumes and after-hours inquiries without compromising the quality of patient care. Listeners are encouraged to implement these strategies to transform their practice's approach to phone communications, enhancing both patient satisfaction and practice growth. By focusing on building rapport, actively listening, and communicating effectively, dental practices can significantly improve their patient interactions and overall satisfaction. For more insights and tips on improving your dental practice, check out the Dental Success Network (DSN). Explore the tools, strategies, and best practices discussed in this episode to elevate your patient communication and ensure your practice stands out in the dental industry. EPISODE RESOURCES __ __

56m
Feb 19
1921: Team Based Management

On today’s episode, we delve into the remarkable journey of Elaine Houle, a dedicated veteran in the dental industry whose career has been marked by innovation and resilience. Elaine's journey began with aspirations of becoming a hygienist, but an unexpected turn led her to uncover an embezzlement scheme early in her career. This pivotal moment redirected her path towards front office management and systemic improvements within dental practices. Elaine shares the challenges she faced, the importance of creating effective systems for managing practices, and her approach to revamping practices through team-based management. With 16 embezzlement cases identified, she highlights common schemes and stresses the importance of regular audits and proper checks and balances. Elaine offers advice on choosing the right insurance plans and managing secondary insurances. Reflecting on personal growth, she shares how support and encouragement played a crucial role in her professional development and hints at future projects aimed at contributing to the dental community. For listeners looking to revolutionize their practices or seeking guidance on preventing embezzlement, Elaine's expertise is invaluable. Visit her website at dentaladvisorygroup.com for more information. This episode is a testament to overcoming challenges and turning them into opportunities for growth and success. Join us to hear Elaine's full story and discover how her lessons and strategies can transform your practice. EPISODE RESOURCES __ __

39m
Feb 16
1920: The Ownership Skill Set

On today’s episode, we're thrilled to have Dr. Paul Goodman, a renowned figure in the dental community, join us. Known affectionately as Dr. Paul Nacho Goodman, he brings a wealth of experience from owning practices in the Philadelphia area to leading the Donald Nachos group, a vibrant community of over 45,000 dental professionals focused on positivity and collaboration in dentistry. We dive deep into the essence of dental education and practice, highlighting the innovative approaches at Midwestern dental school that emphasize production awareness alongside clinical skills. Paul shares insights on the importance of business acumen, the realities of dental practice ownership, and the critical need for new dentists to understand the business side of dentistry from the get-go. Dr. Goodman also brings up Dentist Job Connect, a unique platform designed to bridge the gap between dental practices seeking associates and dentists looking for opportunities, emphasizing the necessity of a supportive and educational community in navigating the dental profession's challenges. For listeners eager to learn more about transforming dental practice management, leadership, and the profound impact of community and mentorship in dentistry, visit dentistjobconnect.com. EPISODE RESOURCES __ __

42m
Feb 15
1919: The Real Lifestyle Practice

On today’s episode, we have Dr. Chris Green, a frequent guest, successful practice owner, and co-founder of the Practice Launchpad. This organization is dedicated to coaching new practice owners on achieving profitability and accelerating their production. Dr. Green also co-founded the Legacy Point Group, which explores alternative investment strategies outside the conventional avenues. Dr. Green shares his journey from being a hands-on practitioner to a strategic business owner, emphasizing the importance of leadership, the challenges of scaling a dental practice, and the transition from clinical work to a CEO mindset. The dialogue covers a range of topics including the necessity of CEO time, the process of adding associates to a practice, and the importance of a solid organizational structure to facilitate growth. Listeners will gain insights into the intricacies of dental practice management, from the optimization of patient flow and overhead control to the development of a leadership philosophy that fosters a supportive and productive team environment. Dr. Green's personal evolution in the dental industry serves as a testament to the potential for dentists to expand beyond the confines of clinical work and embrace the role of a business leader. For those interested in learning more about the Practice Launchpad or engaging with Dr. Chris Green, reach out to The Practice Launchpad. EPISODE RESOURCES __ __

46m
Feb 14
1918: Purpose Driven Dentistry

On today's episode, we join Dr. Matt Slivka, a DSI Black Belt coach and owner of a successful dental practice in Tucson, Arizona, after their journey to Tanzania. Their journey, marked by challenges and profound experiences, highlights the power of dental missions in transforming lives. They dive into the impact of serving those in need and the lessons learned along the way. The episode explores the creation and goals of Smile Outreach International, detailing its inaugural mission trip and the collaboration with the Dental Legacy Foundation. Listeners will hear about the challenges of delivering dental care in remote areas, the joy of connecting with local communities, and the importance of finding purpose in the profession. For more inspiring stories and to learn how you can contribute to making a difference, check out Smile Outreach International and join us in extending care beyond borders. EPISODE RESOURCES __ __

47m
Feb 13
1917: Bread, Butter & Profits

On today's episode, we welcome back Dr. Aaron Nicholas, a recurring guest and a pioneer in dental mission trips. Dr. Nicholas shares insights from his extensive experience in dental missions, highlighting the transformative impact these trips have had on dental care in developing countries. From his early trips in 1986, predominantly focused on extractions, to the evolution of dental missions embracing a broader range of services including restorative work and dentures, Nicholas illustrates the growth in dental awareness and care over the years. Mark and Dr. Nicholas delve into the nuances of organizing and executing successful dental missions, including the logistics of setting up pop-up clinics in remote villages and the importance of efficient infrastructure to serve larger populations. They discuss the critical role of education, both for local dental students in Tanzania who are eager to learn advanced dental techniques, and for volunteer dentists seeking to expand their clinical skills in challenging environments. The conversation also covers Dr. Nicholas' development of a new oral surgery course designed to equip dentists with the skills necessary for emergency dental work, emphasizing the significance of continuous learning and improvement in dental practice. Dr. Nicholas reflects on his transition from practice owner to educator and content creator, aiming to make a broader impact in the dental community by sharing his knowledge and expertise. Mark and Dr. Nicholas touch upon the darker aspects of the dental profession, including the tragic news of dentists who have succumbed to despair. They stress the importance of seeking help, making plans to overcome challenges, and finding purpose in giving back to the community through missions and education. Check out Dr. Aaron Nicholas' upcoming events and courses, promising opportunities for personal and professional growth in the field of dentistry. https://www.mondaymorningdentistry.com/offers/YgTUMmN3/checkout EPISODE RESOURCES __ __

38m
Feb 12
1916: Revolutionizing Dental Practice Management

On today’s episode, we welcome Robert Kim, a seasoned entrepreneur with over two decades of experience in the startup and technology sector. Today, we discuss Rob's impressive career trajectory, including his pivotal role in founding Zuub and his contributions to Bridge, which saw a lucrative acquisition by Cardlytics. Rob shares his journey from a molecular biology major at UCLA to becoming a tech startup luminary, emphasizing the transition from scientific research to product management and eventually leading innovative projects in the dental SaaS (Software as a Service) space. Rob discusses the genesis of Zuub, stemming from a need to enhance dental case acceptance rates. By focusing on simplifying patient communication and understanding through a mobile-first approach, Zuub aims to demystify treatment plans for patients, thereby increasing case acceptance rates. The conversation shifts to the challenges of insurance verification in dental practices, highlighting Zuub's cutting-edge solution that combines AI and bots to streamline the process, providing real-time, accurate insurance data to practices. This technology not only saves time but also significantly reduces the operational costs associated with insurance verification. Further exploring the entrepreneurial mindset, Rob reflects on the allure of problem-solving and the dynamic nature of startups. Despite the high failure rate in the startup world, Rob's enthusiasm for tackling complex problems and his belief in continuous innovation shine through. The discussion provides insights into the venture capital landscape, underscoring the importance of a capable team behind a promising idea. This episode offers a deep dive into the intersections of technology, healthcare, and entrepreneurship, showcasing Rob Kim's journey from a science enthusiast to a tech entrepreneur revolutionizing dental practice management. EPISODE RESOURCES __ __

51m
Feb 09
1915: Weaving Threads of Work & Joy Pt. 2

On today’s episode, we have the second part of Dr. Umang Patel's discussion, recorded at the Elite Practice Mastermind event for the Dental Success Institute (DSI) in Scottsdale, AZ, where he delves into the 'ascendant phase' of dental practice growth. Umang shares his expertise on the crucial steps for refining a practice strategically for enduring success. He uncovers the essence of achieving one's full potential in dentistry and the balance of professional dedication with personal life by scheduling non-negotiables. Join us for this insightful conclusion and discover how to enjoy the rewards of your hard work with Dr. Umang Patel. Tune in to this presentation and consider joining DSN and DSI for more empowering content. EPISODE RESOURCES __ __

20m
Feb 08
1914: Weaving Threads of Work & Joy Pt. 1

On today's episode, we delve into a mastermind event for Dental Success Institute held in Scottsdale, AZ. Our guest, Dr. Umang Patel, shares his insightful talk titled "Weaving Threads of Work & Joy," which dives into the art of balancing professional growth with personal fulfillment in dental practice. He reflects on the initial clinical stage where building patient trust and expertise may demand personal sacrifices. Then, Umang shifts the conversation to the entrepreneurial phase, highlighting the importance of mastering business operations for practice success. Tune in to this presentation and consider joining DSN and DSI for more empowering content. EPISODE RESOURCES __ __

17m
Feb 07